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Description
Provide immediate and actionable insights that facilitate comprehensive visibility and analysis of trends, streamline operations, bolster security, and enhance customer experiences throughout payment transactions, applications, and infrastructure. Simplify the intricacies of payments by delivering real-time insights into both transaction flows and system performance. Surpass customer expectations and boost retention rates by maintaining high uptime, executing successful deployments, and enabling seamless integrations. Quickly identify and rectify performance issues before they affect customer satisfaction through rapid troubleshooting, adaptive thresholds, and customizable notifications. Efficiently address performance challenges with proactive monitoring and dynamic alerts that offer immediate visibility and feedback on transactions. Mitigate the root causes of problems prior to affecting customers and delve into queue statuses, transaction volumes, and bottlenecks from a singular perspective. Transform complex data sets into actionable intelligence, revealing exceptional insights that drive better decision-making and strategic improvements. This holistic approach ensures not only smoother operations but also a more satisfying experience for users.
Description
The OTT Operations hub is designed to oversee performance at scale and enhance Quality of Service (QoS). Thanks to Touchstream's distinctive CDN data-sharing partnerships, identifying the underlying causes of errors can be achieved within minutes. Our comprehensive monitoring solution, VirtualNOC, gathers data from every point in the video delivery process and ensures continuous monitoring around the clock. This capability enables operators to clearly visualize problems and implement corrective actions before they impact viewers. With our real-time, direct data exchange with CDNs, disputes with technology providers are eliminated, allowing everyone to concentrate on the actual issues and resolve them promptly. Operating from anywhere is made possible through the cloud-based VirtualNOC, which connects seamlessly to the internet. This empowers your operations team with the essential visibility tools required for managing their intricate workflows from any location. Additionally, the ability to replay past errors aids in accurately identifying root causes, thereby preventing similar issues in the future and enhancing long-term QoS. By providing operators with complete oversight of their processes, the margins for error are minimized, leading to a more efficient operational workflow. This robust system not only streamlines issue resolution but also fosters a proactive approach to maintaining service quality.
API Access
Has API
No
API Access
Has API
No
Integrations
Akamai
No
Amazon Web Services (AWS)
No
Fastly
No
Juspay
Yes
Limelight
No
Integrations
Akamai
Yes
Amazon Web Services (AWS)
Yes
Fastly
Yes
Juspay
No
Limelight
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ACI Worldwide
Country
United States
Website
www.aciworldwide.com/solutions/payments-monitoring
Vendor Details
Company Name
Touchstream
Country
Australia
Website
www.touchstream.media/our-solution
