Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Fraud.com's aiReflex is a digital risk and trust solution designed to simplify your fraud defences, making life easier for you and safer and fairer for your customers.
aiReflex determines which transactions are legitimate in real-time using a multi-layer defence coupled with explainable AI to fight fraud and improve customer trust.
Everything you need to eliminate transactional and application fraud, including:
- Transactional Orchestration
- Adaptive Rule Engine
- AI Engine (Supervised and Unsupervised Machine Learning)
- Simulation Engine
- Dynamic and static lists
- Journey-Time Orchestration
- OmniChannel Case Management
- Centralised Fraud Reporting
Contact us at fraud.com on how we can help you improve your fraud defence while reducing costs and improving customer experiences.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon EC2
No
Amazon Web Services (AWS)
No
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
Integrations
Amazon EC2
Yes
Amazon Web Services (AWS)
Yes
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Annual Subscription Fee
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Fraud.com
Founded
2022
Country
United Kingdom
Website
www.fraud.com/products/aireflex
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Product Features
AML
Behavioral Analytics
Yes
Case Management
Yes
Compliance Reporting
Yes
Identity Verification
Yes
Investigation Management
Yes
PEP Screening
No
Risk Assessment
Yes
SARs
No
Transaction Monitoring
Yes
Watch List
Yes
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
Yes
Custom Fraud Parameters
Yes
For Banking
Yes
For Crypto
Yes
For Insurance Industry
Yes
For eCommerce
No
Internal Fraud Monitoring
Yes
Investigator Notes
Yes
Pattern Recognition
Yes
Transaction Approval
Yes