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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Investigators working in criminal and regulatory fields encounter a variety of distinct obstacles. To address these, we create and implement sophisticated investigative case management systems capable of handling even the most intricate and sizable cases, all while ensuring transparency and accountability throughout the investigative journey. Our vast experience in assisting local, state, and federal agencies has led us to develop a comprehensive range of software that not only adheres to a unified investigative approach but also caters to the specific needs and operational practices of each client. The PowerCase Investigative Case Management Platform (PowerCase:ICM) integrates a robust array of essential functionalities with tailored configurations to provide enterprise-level investigative systems that meet the expectations of our users. Additionally, our system features role, case, and record level security, guaranteeing that data access remains regulated at every stage of the investigation, thus reinforcing the integrity of the investigative process. This careful attention to security and flexibility ultimately enhances the effectiveness of investigations across various jurisdictions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Entrust Certificate Hub Yes 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Entrust Certificate Hub No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Xanalys

Founded

2009

Country

United Kingdom

Website

xanalys.org

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Law Enforcement

Case Management Yes 
Certification Management Yes 
Court Management No 
Court Management Integration Yes 
Crime Scene Management Yes 
Criminal Database Yes 
Dispatching No 
Evidence Management Yes 
Field Reporting Yes 
Incident Mapping Yes 
Internal Affairs Administration No 
Investigation Management Yes 
Scheduling No 

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