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Average Ratings 0 Ratings
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
VIXN is an investigative case management platform that provides:
• Maps all case data to show nexus and knowledge gaps
• Sources case data and structures information to aid in analysis
• To reveal insights, filters, indexes, or visualizes data
• Allows investigation collaboration and casework organization
• Creates actionable entity profiles, and automated client reports
The VIXN engine is an identity solution platform that automatically resolves identities
Data aggregation of entities-of-interest that are involved in an investigation
This system crunches large amounts of information to find vital clues. Open source powered
VIXN engine can be used to create proprietary data streams and UI formats.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
Google Chrome
No
Microsoft 365
No
Integrations
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
Google Chrome
Yes
Microsoft 365
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Call for pricing
Pricing is available on a monthly or annual subscription, with individual (per seat) and enterprise options.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Fermata Discovery
Founded
2019
Country
United States
Website
www.fermatadiscovery.com
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Product Features
Investigation Management
Contact Management
No
Data Management
Yes
Incident Management
No
Reporting & Statistics
Yes
Subject Profiles
Yes
Law Enforcement
Case Management
Yes
Certification Management
No
Court Management
No
Court Management Integration
Yes
Crime Scene Management
No
Criminal Database
Yes
Dispatching
No
Evidence Management
No
Field Reporting
Yes
Incident Mapping
No
Internal Affairs Administration
No
Investigation Management
Yes
Scheduling
No
Legal Case Management
Billing Management
No
Calendar Management
No
Case Notes
Yes
Client Management
No
Communication Tracking
Yes
Conflict Management
No
Corporations
No
Court Management
Yes
Discovery Management
Yes
Docket Management
No
Document Management
Yes
Expense Tracking
No
Government
Yes
Law Firms
Yes
Records Management
Yes
Task Management
No
Time Tracking
No
Trust Accounting
No