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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Entrust Certificate Hub Yes 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Entrust Certificate Hub No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Resolve Software Group

Country

Australia

Website

www.resolvesoftware.com.au

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management No 
Reporting & Statistics Yes 
Subject Profiles No 

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