Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Polonious is an ISO27001 investigation management workflow solution designed around 3 key principles:
1 - Security
2 - Process centric
3 - Configuration and flexibility
What this means is that Polonious allows you to build workflows to manage your investigations in a way that manages your data and your evidence in a highly secure, ISO27001 certified way; allows you to comply with any regulatory requirements with minimal headache and effort by building workflows which are inherently compliant, and; does so without the need for expensive and time consuming code changes - it's even possible for users to do it themselves via the GUI.
With Polonious, you can run detailed reports on case outcomes, timeframes, and finances, and break that down across case types, investigators, and even down to investigation status. So you can prove your value up the chain, but you can also identify any problem areas and improve your efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
CARFAX
No
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
Google Authenticator
No
Integrations
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
CARFAX
Yes
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
Google Authenticator
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$75 AU per month
Polonious starts at $75 AUD per user per month, hosting included, for Out-of-the-box workflows.
Custom installs with enterprise pricing vary, with volume and contract duration discounts. Indicative pricing is $4,000 AUD per user per year on a 3 year contract.
Custom installs with enterprise pricing vary, with volume and contract duration discounts. Indicative pricing is $4,000 AUD per user per year on a 3 year contract.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Polonious Systems
Founded
2004
Country
Australia
Website
polonious-systems.com
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Product Features
Debt Collection
Polonious offers a secure, user-friendly, and effective platform tailored for skip tracing, process serving, and repossession tasks. This system is equipped with essential functionalities including process-centric operations, workload oversight, comprehensive reporting, interactive dashboards, case summaries, and seamless integrations. With a strong emphasis on process and compliance, Polonious helps ensure that your investigations adhere to relevant regulations, reducing the need for additional effort or worry. Utilizing Polonious, you can generate in-depth reports detailing case outcomes, timelines, and financial aspects, while also categorizing data by case types, investigators, and investigation stages. This capability not only allows you to demonstrate your value to higher management but also aids in pinpointing areas for improvement, enhancing your overall efficiency.
Agency Management
No
Auto Dialer
No
Automated Notices
No
Callback Scheduling
No
Client Management
Yes
Commission Management
No
Compliance Management
Yes
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
No
Transaction Management
No
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
Yes
Reporting & Statistics
Yes
Subject Profiles
Yes
Risk Management
Alerts/Notifications
Yes
Auditing
No
Business Process Control
No
Compliance Management
Yes
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
Yes
Mobile Access
No
Operational Risk Management
Yes
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No
