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features
design
support

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Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

OpenText™ Security Suite, utilizing OpenText™ EnCase™, offers comprehensive visibility across various devices including laptops, desktops, and servers, enabling the proactive detection of sensitive information, threat identification, remediation, and meticulous, forensically-sound data collection and analysis. With over 40 million endpoints equipped with its agents, it serves notable clients, including 78 companies from the Fortune 100 list, alongside a community of more than 6,600 EnCE™ certified professionals, thereby establishing itself as the benchmark for incident response and digital investigations in the industry. EnCase solutions address a multitude of requirements for enterprises, government bodies, and law enforcement agencies, covering aspects such as risk management, compliance, file analytics, endpoint detection and response (EDR), and digital forensics with the most reliable cybersecurity software available. By tackling issues that frequently remain unnoticed or unresolved at the endpoint level, Security Suite not only enhances the security posture of organizations but also reinstates trust among their clients, thanks to its unmatched dependability and extensive coverage. This suite ultimately empowers organizations to navigate the complex landscape of cybersecurity with confidence and efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Datacard Secura
EnCase Forensic
Entrust Certificate Hub

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Datacard Secura
EnCase Forensic
Entrust Certificate Hub

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products-and-solutions/products/security

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

Computer Security

Anti Spam
Antivirus
Audit Trail
Compliance Management
Database Security Audit
File Access Control
Financial Data Protection
Maintenance Scheduling
Real Time Monitoring
Security Event Log
Virus Definition Update
Vulnerability Protection

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

IT Security

Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

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