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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

To minimize bad debts and the expenses associated with collection and recovery, it is crucial to steer clear of assigning risk segments to applicants who misrepresent their information on applications. It's important to keep serious fraud losses and write-offs from fraudulent applicants as low as possible. Ensuring that fraud detection does not hinder customer service or slow down decision-making is essential. This involves scrutinizing suspicious cases, reviewing application assessment outcomes, and making informed decisions. Streamlining fraud detection and investigative processes through automation can significantly enhance efficiency. User-friendly interfaces are vital to ensure low resource demands and operational costs. Additionally, the system should automatically allocate cases for further investigation and assign a fraud likelihood score to help prioritize actions. Implementing these measures will ultimately lead to more effective fraud management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Entrust Certificate Hub Yes 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Entrust Certificate Hub No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Scorto

Founded

2001

Country

United States

Website

www.scorto.com

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Fraud Detection

Access Security Management Yes 
Check Fraud Monitoring No 
Custom Fraud Parameters Yes 
For Banking Yes 
For Crypto No 
For Insurance Industry Yes 
For eCommerce No 
Internal Fraud Monitoring Yes 
Investigator Notes Yes 
Pattern Recognition Yes 
Transaction Approval Yes 

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