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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Fire Files™ serves as a comprehensive records management system specifically designed for investigations related to fire, arson, bomb threats, and police work. For more than a decade, it has been adopted by numerous municipal, county, and state agencies to streamline their investigative case management and reporting processes. Equip your investigators with the tools they need to succeed! Fire Files allows users to efficiently manage various aspects of their cases, including tracking suspects, organizing evidence, documenting narratives, and storing images, all while enabling one-click report generation. Are you a Value Added Reseller (VAR) catering to clients in the public safety or law enforcement sectors? Elevate your sales and distinguish yourself from competitors with our premier software and IT solutions, which can help you earn substantial commissions and create a reliable stream of recurring revenue by collaborating with ALBX Solutions. Furthermore, if you are affiliated with a college, university, or continuing education institution that offers programs in criminal justice, public safety, fire sciences, industrial safety, risk management, or law enforcement, you will be pleased to know that our software is available at no cost for use in computer labs and classroom settings. This presents an excellent opportunity for educational institutions to enhance their curriculum while providing students with hands-on experience in an essential area of public service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Entrust Certificate Hub Yes 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Entrust Certificate Hub No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1597 one-time payment
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Fire Files

Founded

2000

Country

United States

Website

www.firefiles.com

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Fire Department

Custom Map Views No 
Equipment Tracking Yes 
Event Calendar Yes 
Facility Pre-planning Data Yes 
In-Vehicle Navigation No 
Incident Response Checklists Yes 
Pictometry Imagery No 
Scheduling No 
Search Yes 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles Yes 

Law Enforcement

Case Management Yes 
Certification Management Yes 
Court Management Yes 
Court Management Integration Yes 
Crime Scene Management Yes 
Criminal Database Yes 
Dispatching Yes 
Evidence Management Yes 
Field Reporting Yes 
Incident Mapping Yes 
Internal Affairs Administration Yes 
Investigation Management Yes 
Scheduling Yes 

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