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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Integrate fraud and compliance risk into a holistic solution that provides ultimate control in omnichannel environments. Protect your organization against fraud and mitigate risks. Effective is a modular, centralized hub for risk management that will get you compliant from the start and fraud-free. It uses AI & ML algorithms that adapt to changing organizational needs. One interface that integrates all the risk tools currently used. Use a unified API for fraud reduction, compliance, and operational efficiency. With a combination of internal intelligence, best-in-class services, and human intuition, you can gain critical insights and streamline the efficiency of your team. No engineering skills are required to customize fraud workflows and case management. A customizable dashboard allows you to visualize threats and monitor bad actors. Investigate suspicious activities quickly, gain insight into fraud ring behavior, and identify emerging threats.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Anthology Apply Yes 
Anthology Encompass Yes 
Anthology Engage Yes 
Anthology Finance & HCM Yes 
Anthology Payroll Yes 
DMSFACTORY DocumentsPipeliner Yes 
Datacard Secura Yes 
Emailage No 
Entrust Certificate Hub Yes 
Google Duo No 
Microsoft Teams No 
Middesk No 
SentiLink No 
Slack No 
Socure No 
ThreatMetrix No 
TransUnion Collections Management No 
Vouched No 

Integrations

Anthology Apply No 
Anthology Encompass No 
Anthology Engage No 
Anthology Finance & HCM No 
Anthology Payroll No 
DMSFACTORY DocumentsPipeliner No 
Datacard Secura No 
Emailage Yes 
Entrust Certificate Hub No 
Google Duo Yes 
Microsoft Teams Yes 
Middesk Yes 
SentiLink Yes 
Slack Yes 
Socure Yes 
ThreatMetrix Yes 
TransUnion Collections Management Yes 
Vouched Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Effectiv

Country

United States

Website

effectiv.ai/

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

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