Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
Custodian Solutions partners with your organization to streamline and enhance the entire investigation and incident management process, enabling you to concentrate on accomplishing your objectives. The Investigation Manager offers a robust digital solution tailored for investigators, providing immediate insights and comprehensive oversight of intricate investigations. Evidence Manager is an innovative software that adheres to criminal investigation protocols, guaranteeing that evidence is meticulously collected, documented, and monitored, thereby establishing a secure and trustworthy chain of custody. Meanwhile, the Legal Case Manager is a cloud-based platform that facilitates information sharing among legal and operational teams, fostering transparency, enhancing collaboration, promoting informed decision-making, and ultimately lowering costs. This holistic approach not only improves operational efficiency but also strengthens the integrity of the investigative process.
API Access
Has API
No
API Access
Has API
No
Integrations
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
Integrations
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
Custodian Solutions
Founded
2013
Country
United Kingdom
Website
www.custodiansolutions.com
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No
Product Features
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
Yes
Reporting & Statistics
Yes
Subject Profiles
Yes
Legal Case Management
Billing Management
No
Calendar Management
No
Case Notes
No
Client Management
No
Communication Tracking
No
Conflict Management
No
Corporations
No
Court Management
No
Discovery Management
No
Docket Management
No
Document Management
No
Expense Tracking
No
Government
No
Law Firms
No
Records Management
No
Task Management
No
Time Tracking
No
Trust Accounting
No