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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.

Description

Case Closed Software is the most trusted CJIS-Compliant case manager software for multi-jurisdictional investigative units. The most flexible and powerful feature set available on the market. CASE CLOSED SOFTWARE™ is the most powerful investigation management software available. Case Closed Software is a powerful web-based investigative software that can manage case management for multi-jurisdictional investigation units. CJIS-compliant, Case Closed Software can be used on both our secure cloud and on your own servers. This software is the gold standard for international agencies and specialized task forces, state agencies of investigation, gangs and organized crime units, as well as other more specialized investigative agencies. Track and manage cases from start-to-finish, including court status, dispositions, charges, images and defendants. Just a few clicks and your entire case file can be emailed. All case documents will be attached to the email automatically.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Datacard Secura
Entrust Certificate Hub

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Datacard Secura
Entrust Certificate Hub

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ACI Worldwide

Founded

1975

Country

United States

Website

www.aciworldwide.com/solutions/case-manager

Vendor Details

Company Name

Crime Tech Solutions

Founded

2016

Country

United States

Website

www.caseclosedsoftware.com

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Alternatives

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