Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Regardless of whether it's a legitimate fraud incident or a mistaken identification, the way banks handle customer interactions is vital to their reputation. Equip your fraud investigation team with a comprehensive array of tools to address any challenges and maintain customer satisfaction levels. It is essential that analysts are capable of efficiently assisting customers in order to validate instances of fraud. Streamline the process of case creation by harnessing account and contact information from ACI Fraud Management. Develop effective customer communication through customizable templates that incorporate dynamic data selection for a personalized touch. Utilize a centralized database of case details, allowing for versatile parameters that facilitate data searching and appending. Tailor the fraud analysts' workflows for easier case management, thereby enhancing the overall speed of case resolution across the organization. Implement dynamic data enrichment along with organized data displays and workflows, enabling the creation of guided processes, integrated prompts, and support tools that aid investigators in their research and decision-making. This holistic approach not only boosts the efficiency of fraud investigation but also reinforces customer trust in the banking institution.
Description
AI-driven virtual analysts can automate a staggering 80-90% of repetitive tasks, resulting in quicker, superior, and more cost-effective alert triage, investigation, and response, all while being supported by human specialists. Avoid the pitfalls of expensive, sluggish, and inconsistent investigations and embrace the future of precise investigations delivered at remarkable speed. While traditional MDRs depend heavily on human analysts for case triage, AirMDR's advanced virtual analyst is capable of processing these cases 20 times faster, with enhanced consistency and depth. Consequently, human analysts at AirMDR are tasked with manually triaging significantly fewer cases—over 90% less—allowing them to focus on more complex challenges. Enjoy high-caliber investigation, triage, and response for every alert, with 90% being scrutinized in less than five minutes. Each alert is enriched, investigated, and triaged automatically by our virtual analyst, acting as the initial responder to incidents. This efficient process is consistently monitored and refined by our dedicated team of human security professionals, guaranteeing a smooth and effective security operation. With this innovative approach, organizations can enhance their overall security posture while minimizing response times and maximizing resource allocation.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
Anthology Apply
Yes
Anthology Encompass
Yes
Anthology Engage
Yes
Anthology Finance & HCM
Yes
Anthology Payroll
Yes
DMSFACTORY DocumentsPipeliner
Yes
Datacard Secura
Yes
Entrust Certificate Hub
Yes
GitHub
No
Integrations
Amazon Web Services (AWS)
Yes
Anthology Apply
No
Anthology Encompass
No
Anthology Engage
No
Anthology Finance & HCM
No
Anthology Payroll
No
DMSFACTORY DocumentsPipeliner
No
Datacard Secura
No
Entrust Certificate Hub
No
GitHub
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ACI Worldwide
Founded
1975
Country
United States
Website
www.aciworldwide.com/solutions/case-manager
Vendor Details
Company Name
AirMDR
Country
United States
Website
airmdr.com
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No