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Description

ACF Technologies focuses on improving customer interactions by providing sophisticated solutions for managing appointments, events, and queues. Our primary offering, Q-Flow, enables businesses to effectively oversee and enhance customer journeys across various channels while also simplifying back-office operations. With a legacy of more than two decades in the industry, ACF follows a thorough four-step methodology, which includes deeply understanding business goals, crafting customized solutions, meticulously developing them with Agile-certified professionals, and evaluating outcomes through insightful data analysis. Our services are designed to meet the needs of a wide range of sectors, such as government, healthcare, financial services, retail, telecommunications, education, and DMVs, all with the goal of fostering meaningful connections between customers and organizations for outstanding human interactions. Additionally, ACF provides various features, including online appointment scheduling, virtual queuing, digital signage, and business process management, ensuring businesses remain competitive and responsive to their clients' needs. Through these innovative solutions, ACF is committed to transforming the way organizations engage with their customers.

Description

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 
Microsoft Teams Yes 
WhatsApp Yes 
Acuant Yes 
Bing Maps Yes 
Calabrio Workforce Management No 
Cisco Webex No 
Drupal Yes 
Ellucian Yes 
EpicCare EMR No 
Google Maps Yes 
IBM WebSphere Application Server Yes 
Luxand Yes 
Qualtrics XM Platform Yes 
Salesforce Yes 
Sighthound Yes 
Telegram No 
Telerik Test Studio Yes 
Vonage Business Yes 
Worldpay Yes 

Integrations

Microsoft Outlook Yes 
Microsoft Teams Yes 
WhatsApp Yes 
Acuant No 
Bing Maps No 
Calabrio Workforce Management Yes 
Cisco Webex Yes 
Drupal No 
Ellucian No 
EpicCare EMR Yes 
Google Maps No 
IBM WebSphere Application Server No 
Luxand No 
Qualtrics XM Platform No 
Salesforce No 
Sighthound No 
Telegram Yes 
Telerik Test Studio No 
Vonage Business No 
Worldpay No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Upon request
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ACF Technologies

Founded

2003

Country

United States

Website

www.acftechnologies.com

Vendor Details

Company Name

Qmatic

Founded

1981

Country

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Website

www.qmatic.com

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Digital Signage

Automatic Player Updates No 
Content Scheduling No 
Media Library No 
Multi-Screen Support No 
Remote Deployment No 
Remote Display Management No 
Visual Editor No 

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database No 
Group Scheduling No 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments Yes 
Room Booking Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Event Check In

Attendee Segmentation No 
Badge Printing No 
Data Import / Export No 
Data Synchronization No 
Guest List Management No 
Guest List Search No 
Lead Capture No 
Multi-Event No 
QR Codes Yes 
Reporting/Analytics No 
Ticketing Yes 

Patient Management

Admissions Management Yes 
Bed Management No 
Discharge Management No 
Historical Reporting Yes 
Patient Flow Management Yes 
Patient Location Tracking No 
Patient Monitoring Yes 
Real Time Reporting Yes 
Waiting Time Tracking Yes 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders Yes 
SMS Messaging Yes 

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys Yes 
Dashboard Yes 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants No 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Registration

Activity Registration No 
Attendance Management No 
Badge Management No 
Calendar Management No 
Class Registration No 
Contact Management No 
Event Registration No 
Form Builder No 
Group Registration No 
Marketing Management No 
Online Registration No 
Onsite Registration No 
Payment Processing No 
Refund Automation No 
Self Check-In No 
Surveys & Feedback No 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan Yes 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking No 
Watch List No 

Waitlist

Alerts/Notifications No 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist No 
Reporting & Statistics No 
Self Check-in No 
Waiting Time Tracking No 
Waitlist Status Tracking No 

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