Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AB Handshake is a revolutionary solution for telecom service providers. It eliminates fraud on outbound and inbound voice traffic. Our advanced system of interaction between operators validates each call. This ensures 100% accuracy and zero false positives. The Call Registry receives the call details every time a call has been set up. Before the actual call, the validation request is sent to the terminating network. Cross-validation allows for detection of manipulation by comparing call details from different networks. Call registries require no additional investment and run on common-use hardware. The solution is installed within an operator's security perimeter. It complies with security requirements and personal data processing requirements. This is when someone gains access the PBX phone system of a business and makes international calls at the company's expense.
Description
With CXM's call recording solutions, you can effortlessly capture your phone conversations without overspending. This system ensures adherence to evolving policies and regulatory requirements while simultaneously boosting customer satisfaction and profitability. The automated call recording function manages all aspects necessary for compliance and training purposes. Additionally, the Record-On-Demand feature empowers users to initiate recording during any active call for their own safety and needs. Whether it's inbound, outbound, or both, recordings can be organized by agent, extension, or specific groups. Furthermore, you can enhance your setup with CXM's Screen Recording module, enabling the recording of both audio and video. If you prefer not to record every single interaction, CXM allows you to access a curated sample of recorded calls based on specific criteria like agent or group. This flexibility ensures you get the insights you need without overwhelming your resources.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
Customizable payment plans such as
- pay-as-you-go,
- bundles,
- subscription-based model,
- and other options
- pay-as-you-go,
- bundles,
- subscription-based model,
- and other options
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AB Handshake
Founded
2020
Country
United States
Website
abhandshake.com
Vendor Details
Company Name
CXM
Founded
1999
Country
United States
Website
www.cxmrecord.com
Product Features
Fraud Detection
Access Security Management
Yes
Check Fraud Monitoring
Yes
Custom Fraud Parameters
Yes
For Banking
Yes
For Crypto
Yes
For Insurance Industry
Yes
For eCommerce
Yes
Internal Fraud Monitoring
Yes
Investigator Notes
No
Pattern Recognition
Yes
Transaction Approval
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes