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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A1 Telecom is a collective of expert telephonists and communication engineers who have consolidated all necessary tools on their platform to deliver high-quality telephony solutions for various business sectors. Each day, we are committed to providing expert support and competitive pricing. Our primary service offerings include: - Both international and domestic telephony services. - Global live streaming capabilities. - Assistance on a wide array of conversation topics. - A sophisticated call center with extensive functionalities. - Integration of multi-channel phone systems with an unlimited number of lines. - Comprehensive call detail records for all communications. - Effective call tracking solutions. - Customizable voice menu creation. - FCM connections for employees to access the main telephony system. - Callback widgets designed for websites. - Automated deal processes. - Professional voice greetings. - Virtual phone numbers available from any country, supporting multiple channels. - Seamless integration with any customer relationship management system. - Voice and SMS termination services. Additionally, we prioritize innovation and adaptability in our offerings to meet the evolving needs of our clients.

Description

A virtual PBX functions as a comprehensive service that integrates all company phone numbers into one cohesive network, preserving a complete archive of client interactions and call records. This system not only enhances workflow but also boosts both employee productivity and the quality of customer service. It serves the purpose of optimizing and monitoring how employees engage with clients, while also facilitating interactions through the CRM system. With the ability to analyze the volume and quality of conversations for each employee and the organization as a whole, it helps maintain a consistently high standard of customer support. Users will benefit from a personalized account that contains extensive information about all calls, including total counts, timestamps, durations, recorded conversations, missed calls, and in-depth analytics. The availability of call recordings allows for easy access to any discussion between the manager and the client, which serves as a powerful incentive for employees to enhance their performance. Additionally, this feature streamlines the resolution of disputes and aids in the training of new staff members, ultimately fostering a more effective work environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Corezoid No 
DIKIDI Business No 
Microsoft Dynamics 365 No 
Pipedrive No 
Podio No 
RemOnline No 
Salesforce No 
SmartCRM by Binotel No 
UTIP No 
Weblium No 
Zendesk No 
Zoho CRM No 
retailCRM No 

Integrations

Corezoid Yes 
DIKIDI Business Yes 
Microsoft Dynamics 365 Yes 
Pipedrive Yes 
Podio Yes 
RemOnline Yes 
Salesforce Yes 
SmartCRM by Binotel Yes 
UTIP Yes 
Weblium Yes 
Zendesk Yes 
Zoho CRM Yes 
retailCRM Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$7.93 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

A1 Telecom

Founded

2017

Country

Germany

Website

a1call.me/

Vendor Details

Company Name

Binotel

Founded

2011

Country

Ukraine

Website

www.binotel.ua/

Product Features

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

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