Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
9Spokes serves as an effective data dashboard, empowering small enterprises by enhancing their operational visibility and facilitating informed decision-making. This comprehensive solution is offered at no cost and integrates with top business applications to present essential metrics through a user-friendly dashboard. Whether it’s handling cash flow, managing personnel, or monitoring digital marketing efforts, 9Spokes provides a holistic view that enables businesses to make well-informed decisions. Although the 9Spokes dashboard itself is free, certain applications within its app store may require payment, with the financial arrangements handled directly between users and the app providers. Pricing for these apps varies, and users will be informed of any costs prior to signing up. Additionally, many accredited apps offer free trials, allowing businesses to evaluate their suitability before making a financial commitment, ensuring that companies can choose the best tools for their needs. This flexibility in trying out apps contributes significantly to optimizing business operations.
Description
atSpoke revolutionizes your service desk experience by transforming chaotic Slack IT support channels into a streamlined service platform. With the help of AI, it can instantly resolve 40% of incoming tickets, ensuring that issues are addressed quickly and efficiently. The system intelligently triages, classifies, and assigns service requests, while also allowing for actions to be triggered across various tools directly from within tickets. This modern workplace service desk simplifies the complexities of traditional IT ticketing, promoting faster and more effective internal support. It is expertly designed for usability and speed, making it accessible to every team member. Utilizing machine learning, atSpoke automates both knowledge sharing and service requests, creating a seamless conversational ticketing experience that integrates with Slack, Teams, email, web, and SMS. With its robust integrations across your technology stack, users can accomplish more without ever leaving the ticketing interface. Tailored specifically for Slack, it provides the ultimate chat experience, and onboarding is a breeze—every employee can start using atSpoke in mere seconds. By automating repetitive tasks with AI, atSpoke significantly boosts overall efficiency in the workplace, allowing teams to focus on more strategic initiatives. Ultimately, atSpoke not only enhances service desk functionality but also empowers employees to work smarter.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BambooHR
Yes
Asset Panda
No
Box
Yes
Campaign Monitor
Yes
Capsule
Yes
Confluence
No
Expensify
Yes
FreeAgent
Yes
Google Analytics
Yes
Jamf Now
No
Integrations
BambooHR
Yes
Asset Panda
Yes
Box
No
Campaign Monitor
No
Capsule
No
Confluence
Yes
Expensify
No
FreeAgent
No
Google Analytics
No
Jamf Now
Yes
Pricing Details
$0.01/one-time
Free to use--only pay for any new apps you buy
Free Trial
No
Free Version
Yes
Pricing Details
$4 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
9 Spokes
Founded
2011
Country
New Zealand
Website
www.9spokes.com
Vendor Details
Company Name
atSpoke
Founded
2017
Country
United States
Website
www.askspoke.com
Product Features
Big Data
Collaboration
Yes
Data Blends
No
Data Cleansing
No
Data Mining
No
Data Visualization
Yes
Data Warehousing
No
High Volume Processing
No
No-Code Sandbox
No
Predictive Analytics
No
Templates
No
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Dashboard
Annotations
No
Data Source Integrations
Yes
Functions / Calculations
Yes
Interactive
Yes
KPIs
Yes
OLAP
No
Private Dashboards
Yes
Public Dashboards
Yes
Scorecards
Yes
Themes
No
Visual Analytics
Yes
Widgets
Yes
Data Visualization
Analytics
Yes
Content Management
No
Dashboard Creation
Yes
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
Yes
Reporting
Customizable Dashboard
Yes
Data Source Connectors
Yes
Drag & Drop
Yes
Drill Down
No
Email Reports
No
Financial Reports
Yes
Forecasting
Yes
Marketing Reports
Yes
OLAP
No
Report Export
Yes
Sales Reports
Yes
Scheduled / Automated Reports
No
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
No
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes