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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance customer engagement on a large scale through SMS, chat applications, and voice and video APIs. With industry-standard APIs, automating notifications is a breeze, allowing businesses to communicate effectively. Our 24/7 customer support guarantees that expert assistance is available whenever it's needed. Enjoy reliable delivery thanks to our robust, global platform that collaborates with numerous carriers. You can connect with customers globally, reaching 190 countries and 130 network operators effortlessly. Deliver a range of messages, such as notifications, one-time passwords, reminders, and alerts, reliably to your audience. Expand your reach by sending messages across various platforms using a single API. Access live support with just a click, and leverage text-to-speech capabilities to generate customized, private messages at scale through this API. The Campaign Manager is designed to help you launch SMS campaigns instantly without the need for complex API integration. Simply access the online portal, upload your approved contacts, and begin your communication journey effectively. With these tools, you can streamline your outreach processes and significantly enhance your customer interactions.

Description

Revolutionize your approach to incoming calls by turning them into flexible interactions that cater to your needs. Equip your team with cutting-edge tools designed for effective communication throughout every phase of the customer journey, no matter the time, location, or medium. In the fiercely competitive landscape of today’s market, creating tailored experiences is essential for building loyalty, outpacing rivals, and driving growth. Make voice communication a fundamental aspect of all customer interactions across the entire lifecycle. By enhancing the human touch in your brand's engagement with customers, you can provide more enjoyable and empathetic voice experiences, leading to a smoother and more integrated customer journey. This strategic focus not only fosters stronger relationships but also positions your brand as a leader in customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Voiceworks No 

Integrations

Voiceworks Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

8x8

Founded

1987

Country

United States

Website

www.8x8.com/products/apis

Vendor Details

Company Name

Enreach

Founded

2018

Country

The Netherlands

Website

www.enreach.fi/

Product Features

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
IVR / Voice Recognition No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center Yes 
Call Recording No 
Call Routing Yes 
Chat / Messaging No 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

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