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Description
Maximize your productivity with our intuitive CRM at 8am, featuring a range of tools like shared contacts, notes, files, event calendars, tasks, reminders, and much more, all readily accessible! Our calendar view includes options for both private and public calendars, with the ability to manage single and recurring events, alongside tasks. The dashboard presents a streamlined overview of recent contacts, newly added notes and files, and a list of upcoming events and tasks. Each calendar in 8am now comes with an iCal link for seamless synchronization with your preferred calendar applications, such as Google Calendar or Outlook. Additionally, 8am has partnered with the smartQ workflow management tool, allowing you to display your smartQ tickets directly within the 8am calendar interface! You can also assign custom icons to events and tasks, starting with eleven options, with plans to broaden this selection. Our improvements to the contacts import feature from CSV and Excel files are noteworthy, as it now accommodates various name components, manages duplicates effectively, and even provides an option to reverse an import if needed! Moreover, you can enrich your projects by attaching SpiderScribe mind maps from brainstorming sessions and Firefly design screens from your graphic design endeavors, enhancing collaboration and creativity.
Description
NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.
API Access
Has API
API Access
Has API
Integrations
Microsoft Excel
BMC Helix Chatbot
Box
Calabrio Call Recording
Finacle
Firefly
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Integrations
Microsoft Excel
BMC Helix Chatbot
Box
Calabrio Call Recording
Finacle
Firefly
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Pricing Details
$18 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
8am Web
Country
United States
Website
www.8amweb.com
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.novelvox.com/unified-agent-desktops/
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
