Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
86 Repairs provides restaurants with comprehensive, data-driven insights and around-the-clock support, enabling them to better manage their facilities, lower repair and maintenance costs, and minimize the time their staff spends on equipment issues. We leverage your data to develop a thorough Customer Profile, which includes Digital Equipment Inventories, preferred vendor lists, staff contacts, and spending limits, among other essential details. When equipment failures occur in your kitchen, your team simply needs to call, text, or email, and 86 Repairs takes care of everything else. Our experts handle troubleshooting and warranty checks for every incident, which helps you avoid unnecessary service expenses and saves valuable time. In cases where a technician is needed, our team coordinates all communication and scheduling with either your preferred provider or our network of trusted vendors. Additionally, our Customer Success Managers ensure that work is completed satisfactorily, hold vendors accountable for their performance, and meticulously keep track of all service history for your convenience. This proactive approach not only enhances operational efficiency but also allows restaurant staff to focus on delivering great customer experiences rather than getting bogged down by equipment issues.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
86 Repairs
Founded
2018
Country
United States
Website
www.86repairs.com
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
Equipment Maintenance
Customer Database
No
Dispatch Management
No
Equipment Tracking
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
No
Warranty Tracking
No
Work Order Management
No
Preventive Maintenance
Condition Monitoring
No
Inspection Management
No
Maintenance Scheduling
No
Mobile Access
No
Predictive Maintenance
No
Purchasing
No
Reminders
No
To-Do List
No
Vendor Management
No
Work Order Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
Alternatives
No Alternatives