Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Concerns are mounting regarding supplier (third-party) relationships, particularly in areas such as cyber threats, sustainability, compliance, and continuity risks. The frequency and ramifications of incidents involving third parties, along with increasing compliance requirements, are becoming more pronounced. Our platform functions as a secure, integrated hub designed to promote collaboration across various internal risk disciplines, business teams, and external partners. It allows for the efficient and secure exchange of documents and questionnaires while offering a cooperative environment for developing shared requirements. Within this unified platform, internal teams have the flexibility to determine which information they wish to disclose to other groups and outside entities. Furthermore, our third-party catalog integrates effortlessly with your internal procurement systems and external data sources, providing a centralized view of your entire third-party ecosystem. This all-encompassing perspective encompasses essential details about contracts and unique features, ensuring that you have a thorough understanding of your third-party relationships. By leveraging this platform, organizations can enhance their risk management strategies and strengthen their overall resilience.
Description
Transform your disjointed customer interactions, whether they involve internal teams or external partners, into outstanding experiences that yield immediate financial returns and significantly enhance your Net Promoter Score. There is no need for a complete system overhaul. OvationCXM stands out as the pioneering CXM platform that integrates separated internal functions and third-party services, providing a cohesive understanding of your customer interactions across your entire ecosystem. Foster a shared perspective among different organizations to ensure fluid customer journeys and communications throughout your network. Obtain accurate responses to inquiries and deliver them efficiently through Messenger, our versatile digital interface encompassing webchat, email, phone, SMS, and beyond. Empower your teams and end-users with AI models that are trained and tagged with specific knowledge for delivering tailored, pertinent information. Utilize Smart Buttons and on-screen deep links to engage your customers effectively, leading to quicker and more informed resolutions. By streamlining these processes, you can enhance overall customer satisfaction and loyalty significantly.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ChatGPT
No
Creditsafe
Yes
D&B Connect
Yes
EcoVadis
Yes
Jira
Yes
LSEG Due Diligence Centre
Yes
Microsoft Azure
Yes
Microsoft Teams
Yes
Okta
Yes
SAP Cloud Platform
Yes
Integrations
ChatGPT
Yes
Creditsafe
No
D&B Connect
No
EcoVadis
No
Jira
No
LSEG Due Diligence Centre
No
Microsoft Azure
No
Microsoft Teams
No
Okta
No
SAP Cloud Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
3rdRisk
Country
Netherlands
Website
www.3rdrisk.com
Vendor Details
Company Name
OvationCXM
Founded
2014
Country
United States
Website
www.ovationcxm.com
Product Features
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No