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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Concerns are mounting regarding supplier (third-party) relationships, particularly in areas such as cyber threats, sustainability, compliance, and continuity risks. The frequency and ramifications of incidents involving third parties, along with increasing compliance requirements, are becoming more pronounced. Our platform functions as a secure, integrated hub designed to promote collaboration across various internal risk disciplines, business teams, and external partners. It allows for the efficient and secure exchange of documents and questionnaires while offering a cooperative environment for developing shared requirements. Within this unified platform, internal teams have the flexibility to determine which information they wish to disclose to other groups and outside entities. Furthermore, our third-party catalog integrates effortlessly with your internal procurement systems and external data sources, providing a centralized view of your entire third-party ecosystem. This all-encompassing perspective encompasses essential details about contracts and unique features, ensuring that you have a thorough understanding of your third-party relationships. By leveraging this platform, organizations can enhance their risk management strategies and strengthen their overall resilience.

Description

Transform your disjointed customer interactions, whether they involve internal teams or external partners, into outstanding experiences that yield immediate financial returns and significantly enhance your Net Promoter Score. There is no need for a complete system overhaul. OvationCXM stands out as the pioneering CXM platform that integrates separated internal functions and third-party services, providing a cohesive understanding of your customer interactions across your entire ecosystem. Foster a shared perspective among different organizations to ensure fluid customer journeys and communications throughout your network. Obtain accurate responses to inquiries and deliver them efficiently through Messenger, our versatile digital interface encompassing webchat, email, phone, SMS, and beyond. Empower your teams and end-users with AI models that are trained and tagged with specific knowledge for delivering tailored, pertinent information. Utilize Smart Buttons and on-screen deep links to engage your customers effectively, leading to quicker and more informed resolutions. By streamlining these processes, you can enhance overall customer satisfaction and loyalty significantly.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ChatGPT No 
Creditsafe Yes 
D&B Connect Yes 
EcoVadis Yes 
Jira Yes 
LSEG Due Diligence Centre Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 
Okta Yes 
SAP Cloud Platform Yes 
ServiceNav Yes 
Slack Yes 

Integrations

ChatGPT Yes 
Creditsafe No 
D&B Connect No 
EcoVadis No 
Jira No 
LSEG Due Diligence Centre No 
Microsoft Azure No 
Microsoft Teams No 
Okta No 
SAP Cloud Platform No 
ServiceNav No 
Slack No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

3rdRisk

Country

Netherlands

Website

www.3rdrisk.com

Vendor Details

Company Name

OvationCXM

Founded

2014

Country

United States

Website

www.ovationcxm.com

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

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