Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We offer a comprehensive video accessibility solution that you can rely on for exceptional quality, quick turnaround times, and outstanding support. Our services include both live and post-production captioning, available in over 20 languages, with an impressive accuracy rate of 99%. In total, we support more than 40 languages, ensuring high-quality results with a variety of service options to cater to your needs. With captions, viewers are 80% more inclined to watch an entire video; this is particularly important considering that 60% of individuals with hearing loss are engaged in either the workforce or educational environments. Furthermore, it's noteworthy that 80% of caption users are not Deaf or hard of hearing, highlighting the broad appeal of this feature. We pride ourselves on being the only provider in the industry that guarantees true 99% accuracy. Our turnaround options are highly flexible, with some projects completed in as little as two hours, and every client benefits from personalized, white-glove support along with a dedicated account manager. We also offer over 20 integrations and custom APIs to streamline your captioning workflow seamlessly. Our user-friendly account system simplifies the processes of ordering, downloading, and organizing files, while we maintain a remarkable 99.9% compliance with deadlines and have the capability to handle large volumes of files efficiently. Ultimately, our commitment to quality and service ensures that you receive the best possible experience in video accessibility.
Description
NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.
API Access
Has API
No
API Access
Has API
No
Integrations
Blackboard Learn
Yes
Brightcove
Yes
Echo360
Yes
Envoi
Yes
Limelight
Yes
MediaPlatform
Yes
Mediasite
Yes
Municode Meetings
Yes
Panopto
Yes
Wistia
Yes
Integrations
Blackboard Learn
No
Brightcove
No
Echo360
No
Envoi
No
Limelight
No
MediaPlatform
No
Mediasite
No
Municode Meetings
No
Panopto
No
Wistia
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
3Play Media
Founded
2007
Country
United States
Website
www.3playmedia.com
Vendor Details
Company Name
NexTalk
Founded
2008
Country
United States
Website
www.nextalk.com/product/access-contact-center/
Product Features
Video
Analytics
No
Brand Overlay
No
Bulk Uploading
No
Closed Captions
No
Mobile Screen Support
No
Privacy Options
No
Social Sharing
No
Video Looping
No
Video Streaming
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No