Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer a comprehensive video accessibility solution that you can rely on for exceptional quality, quick turnaround times, and outstanding support. Our services include both live and post-production captioning, available in over 20 languages, with an impressive accuracy rate of 99%. In total, we support more than 40 languages, ensuring high-quality results with a variety of service options to cater to your needs. With captions, viewers are 80% more inclined to watch an entire video; this is particularly important considering that 60% of individuals with hearing loss are engaged in either the workforce or educational environments. Furthermore, it's noteworthy that 80% of caption users are not Deaf or hard of hearing, highlighting the broad appeal of this feature. We pride ourselves on being the only provider in the industry that guarantees true 99% accuracy. Our turnaround options are highly flexible, with some projects completed in as little as two hours, and every client benefits from personalized, white-glove support along with a dedicated account manager. We also offer over 20 integrations and custom APIs to streamline your captioning workflow seamlessly. Our user-friendly account system simplifies the processes of ordering, downloading, and organizing files, while we maintain a remarkable 99.9% compliance with deadlines and have the capability to handle large volumes of files efficiently. Ultimately, our commitment to quality and service ensures that you receive the best possible experience in video accessibility.

Description

NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Blackboard Learn Yes 
Brightcove Yes 
Echo360 Yes 
Envoi Yes 
Limelight Yes 
MediaPlatform Yes 
Mediasite Yes 
Municode Meetings Yes 
Panopto Yes 
Wistia Yes 
YouTube Yes 
Zoom Webinars Yes 

Integrations

Blackboard Learn No 
Brightcove No 
Echo360 No 
Envoi No 
Limelight No 
MediaPlatform No 
Mediasite No 
Municode Meetings No 
Panopto No 
Wistia No 
YouTube No 
Zoom Webinars No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

3Play Media

Founded

2007

Country

United States

Website

www.3playmedia.com

Vendor Details

Company Name

NexTalk

Founded

2008

Country

United States

Website

www.nextalk.com/product/access-contact-center/

Product Features

Video

Analytics No 
Brand Overlay No 
Bulk Uploading No 
Closed Captions No 
Mobile Screen Support No 
Privacy Options No 
Social Sharing No 
Video Looping No 
Video Streaming No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

Alternatives

Rescu Reviews

Rescu

Rescu Saves Lives
Camfrog Reviews

Camfrog

Peerstream
CaptionSync Reviews

CaptionSync

Automatic Sync Technologies
CaptionSync Reviews

CaptionSync

Automatic Sync Technologies