Average Ratings 3 Ratings
Average Ratings 18 Ratings
Description
3Dsellers brings together a selection of eBay listing tools to make it easier for eBay sellers to manage and grow their business. An all-in-one bulk eBay listing editor, multichannel order manager, and product data management platform, 3Dsellers' eBay listing software has all the tools sellers need to run their eBay stores. 3Dsellers also includes specialized tools for eBay Motors sellers, as well as professional, fully customizable eBay listing templates for creating stunning product listings. Along with powerful growth and marketing essentials like feedback automation and an eBay Ads campaign management platform, 3Dsellers' eBay lister helps sellers streamline their day-to-day operations and empowers them to grow their eBay business.
Description
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels.
Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
API Access
Has API
No
API Access
Has API
Yes
Integrations
eBay
Yes
AfterShip
No
Axis LMS
Yes
BigCommerce
No
Cdiscount
No
ChannelAdvisor
No
ChannelEngine
No
Etsy
No
Help Desk Migration
No
Magento
No
Integrations
eBay
Yes
AfterShip
Yes
Axis LMS
No
BigCommerce
Yes
Cdiscount
Yes
ChannelAdvisor
Yes
ChannelEngine
Yes
Etsy
Yes
Help Desk Migration
Yes
Magento
Yes
Pricing Details
$10.56/month
Pricing is based on monthly sales volume.
Free Trial
Yes
Free Version
No
Pricing Details
Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
3Dsellers
Founded
2010
Country
Israel
Website
3dsellers.com
Vendor Details
Company Name
eDesk
Founded
2012
Country
Ireland
Website
www.edesk.com
Product Features
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
Yes
Customer Accounts
Yes
Data Security
Yes
Email Marketing
Yes
Inventory Management
Yes
Kitting
Yes
Loyalty Program
Yes
Mobile Access
No
Multi-Store Management
Yes
Order Management
Yes
Product Configurator
No
Promotions Management
Yes
Returns Management
Yes
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
No
Templates
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No