Compare 3CX vs. Intermedia Unite in 2026

Intermedia Unite

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Average Ratings 1,236 Ratings

Total

ease

features

design

support

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Average Ratings 1,631 Ratings

Total

ease

features

design

support

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Description

3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat. The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution.

Description

Intermedia Unite is an all-in-one business communications and collaboration platform designed to keep employees connected and responsive across locations, devices, and teams. The solution combines cloud phone service, video meetings, team messaging, file sharing, customer engagement tools, and productivity features into one integrated platform. By consolidating multiple communication tools, Unite reduces app switching and gives employees a simpler way to call, meet, chat, share files, and engage customers from desktop or mobile devices. Its enterprise-grade calling system includes more than 100 voice features that support professional business communications and consistent customer interactions. The platform also supports enhanced Microsoft Teams experiences, helping organizations extend communication capabilities within their existing collaboration environment. AI features such as transcription, summaries, and conversation insights help users retain important information, identify follow-up actions, and improve team efficiency. Mobile and desktop apps allow employees to maintain a consistent business identity whether they are in the office, remote, or on the go. Backed by strong uptime commitments and J.D. Power-certified support, Intermedia Unite is built for reliability and ease of use. By unifying communications, collaboration, and engagement, Unite helps organizations increase productivity while improving the way teams serve customers.

API Access

Has API No

API Access

Has API Yes

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Screenshots View All

Integrations

Google Contacts Yes

HubSpot CRM Yes

Microsoft 365 Yes

Microsoft Dynamics 365 Yes

Microsoft Teams Yes

Salesforce Yes

Zendesk Yes

1C:Enterprise Yes

ConnectWise CPQ Yes

FetchIt Yes

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Explore All 70 Integrations

Integrations

Google Contacts Yes

HubSpot CRM Yes

Microsoft 365 Yes

Microsoft Dynamics 365 Yes

Microsoft Teams Yes

Salesforce Yes

Zendesk Yes

1C:Enterprise No

ConnectWise CPQ No

FetchIt No

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Explore All 22 Integrations

Pricing Details

Free for up to 10 users

3CX Pricing is based on your needs. 3CX FREE is
free forever for up to 10 users. 3CX SMB is our low cost solution for up to 20 users. All other 3CX subscriptions are based on the number of simultaneous calls and not the number of extensions/users. This makes 3CX pricing much more competitive. Enter the number of users you have and we will automatically calculate the 3CX license size your company needs.

Free Trial No

Free Version Yes

Pricing Details

$22.99/user

Contact us today to get a custom quote for your business.

Free Trial No

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux Yes

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) No

In Person Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) No

In Person No

Vendor Details

Company Name

3CX

Founded

2005

Country

United States

Website

www.3cx.com

Vendor Details

Company Name

Intermedia

Founded

1993

Country

United States

Website

www.intermedia.com

Product Features

Business Phone Systems

Call Logging Yes

Call Monitoring Yes

Call Recording Yes

Call Routing Yes

Employee Directory Yes

IVR / Voice Recognition Yes

Mobile Access Yes

Virtual Call Center Yes

Web Conferencing Yes

Business VoIP

Call Parking Yes

Call Recording Yes

Contact Management Yes

Encryption Yes

IVR / Voice Recognition Yes

Ring Groups Yes

SIP Trunking Yes

Unified Communications Yes

Voice Quality Enhancement No

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer Yes

Progressive Dialer Yes

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Center Infrastructure (CCI)

Cloud Communication Platform

Audio / Video Conferencing Yes

Call Center Yes

Call Recording Yes

Call Routing Yes

Chat / Messaging Yes

Fax Management Yes

File Sharing Yes

IVR / Voice Recognition Yes

Cloud PBX

Call Recording Yes

Call Routing Yes

IVR / Voice Recognition Yes

Ring Groups Yes

SIP Trunking Yes

Virtual Extensions Yes

Web Conferencing Yes

Fax Server

Archiving & Retention No

Automated Routing Yes

Delivery Management No

Email to Fax No

Fax to Email Yes

FoIP Yes

Whitelisting / Blacklisting Yes

Live Chat

Canned Responses Yes

Customizable Branding No

Geo Targeting No

Offline Form Yes

Proactive Chat No

Screen Sharing No

Third Party Integration Yes

Transfers / Routing Yes

Website Visitor Tracking No

PBX

Softphone

Audio / Video Conferencing Yes

Call Logging Yes

Call Recording Yes

Call Transfer Yes

Caller Identification Yes

Chat / Messaging Yes

Contact Management Yes

Fax Management Yes

Telephony

Auto-Dialer Yes

Call Center Management Yes

Call Monitoring Yes

Contact Management Yes

IVR / Voice Recognition Yes

Inbound Reporting Yes

Outbound Reporting Yes

Predictive Dialer Yes

Telemarketing Management No

VoIP Yes

Voice & Data Integration No

Unified Communications

Audio / Video Conferencing Yes

Calendar Management Yes

Call Recording Yes

Call Routing Yes

Chat / Messaging Yes

Fax Management Yes

File Sharing Yes

Mobile Access Yes

Multi-User Collaboration Yes

Voice Mail Yes

Video Conferencing

Electronic Hand Raising Yes

Mobile Access Yes

On-Demand Webcasting Yes

Presentation Streaming Yes

Presentation Tools Yes

Private Chat Yes

Real-Time Chat Yes

Record & Playback Ability Yes

Screen Sharing Yes

Two-Way Audio & Video Yes

Video Conferencing Yes

Whiteboard Yes

Web Conferencing

Electronic Hand Raising Yes

Mobile Access Yes

On-Demand Webcasting Yes

Presentation Streaming Yes

Presentation Tools Yes

Private Chat No

Real-Time Chat Yes

Record & Playback Ability Yes

Screen Sharing Yes

Two-Way Audio & Video Yes

Video Conferencing Yes

Whiteboard Yes

Product Features

AI Receptionists

Business Phone Systems

Call Logging Yes

Call Monitoring Yes

Call Recording Yes

Call Routing Yes

Employee Directory Yes

IVR / Voice Recognition Yes

Mobile Access Yes

Virtual Call Center Yes

Web Conferencing Yes

Business VoIP

Call Parking Yes

Call Recording Yes

Contact Management Yes

Encryption Yes

IVR / Voice Recognition Yes

Ring Groups Yes

SIP Trunking Yes

Unified Communications Yes

Voice Quality Enhancement Yes

Call Center

Intermedia® Contact Center empowers organizations to provide swift, customized customer interactions across multiple channels. By integrating voice, chat, SMS, and email into a single platform, it allows teams to interact with customers effortlessly without the need to toggle between different tools. Advanced routing and self-service options ensure that customers are promptly connected to the appropriate resources, while automating common inquiries helps minimize wait times. Customer service agents enjoy easy access to essential information, such as customer context and interaction history, along with collaborative tools that enhance issue resolution efficiency. The platform's AI-driven capabilities, including real-time support, summaries, and actionable insights, assist agents and enable supervisors to enhance both performance and service quality. Comprehensive dashboards, reporting features, and secure recording ensure transparency and assist with compliance requirements. With a remarkable 99.999% uptime and support recognized by J.D. Power, it guarantees dependable performance—leading to improved service, heightened team productivity, and streamlined communications with customers.

Blended Call Center No

Call Logging No

Call Recording No

Call Scripting No

Campaign Management No

Database No

Escalation Management No

IVR / Voice Recognition No

Inbound Call Center No

Manual Dialer No

Outbound Call Center No

Predictive Dialer No

Progressive Dialer No

Queue Management No

Real-time Chat No

Reporting/Analytics No

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers businesses to provide quick, tailored customer interactions across all channels. By integrating voice, chat, SMS, and email into a single platform, it allows teams to connect with customers effortlessly without the need to switch between different tools. With intelligent routing and self-service options, customers are swiftly directed to the appropriate resources, while automation of common inquiries helps minimize wait times. Agents can view customer context, interaction history, and collaboration tools all in one location, enabling quicker issue resolution. The platform includes AI-driven functionalities such as real-time support, summaries, and analytical insights that assist agents and enhance supervisors' ability to elevate performance and service standards. Comprehensive dashboards, reporting, and secure recording capabilities ensure transparency and aid in compliance. Supported by a remarkable 99.999% uptime and certified assistance from J.D. Power, this solution guarantees dependable performance—leading to improved service, more efficient teams, and streamlined customer communication.