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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

365appz offers a comprehensive intranet solution that is ready for immediate use, compatible with SharePoint On-Premise versions 2013 and 2016, as well as SharePoint Online. This all-inclusive solution includes a variety of add-ins designed to help organizations swiftly harness the advantages of the platform for enhanced collaboration, effective communication, heightened employee engagement, and efficient knowledge sharing. By utilizing our feature-rich solution, 365appz, you can establish your Digital Workplace and significantly boost your organization’s return on investment in the SharePoint platform. Experience a faster ROI by deploying an exceptionally designed, robust, and complete intranet within hours or days, not the months typically required for custom development. With no coding and no need for development resources, this solution ensures a seamless and cost-effective experience for businesses of all sizes. Embrace 365appz and transform your workplace dynamics effortlessly.

Description

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 No 
Microsoft SharePoint Yes 

Integrations

Microsoft 365 Yes 
Microsoft SharePoint No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NGenious Solutions

Founded

2005

Country

United States

Website

www.ngenioussolutions.com

Vendor Details

Company Name

Plumsail

Founded

2011

Country

US

Website

plumsail.com/sharepoint-helpdesk/

Product Features

Intranet

Activity / News Feed Yes 
Blogs Yes 
Calendar Management Yes 
Content Management Yes 
Discussions / Forums No 
Employee Directory No 
Knowledge Management No 
Policy Management No 
Search Yes 
Wiki Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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