Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The 365Ticketing software streamlines the process of resolving incidents in alignment with the established agreements with partners, known as Service Level Agreements (SLAs). Once an incident ticket is generated, it is promptly directed to the appropriate personnel, who receive notifications via email. The software tracks the intervention duration, which is then validated by the end-user, serving as the basis for invoicing the client. With a diverse range of reports available in the ticketing system, users can investigate the root causes of incidents, ultimately helping to decrease their frequency. Additionally, the application aids in enhancing both response times and employee productivity, leveraging the insights and historical data it provides. By facilitating quick responses and efficient ticket resolutions in accordance with SLAs, the 365Ticketing system plays a crucial role in boosting overall productivity. Furthermore, continuous analysis and improvements can foster a proactive approach to incident management, leading to sustained operational excellence.
Description
Subscribe to the most powerful platform available for NGO Monitoring and Evaluation, Operational Management and Data collection. Manage and centralize databases of beneficiaries to avoid data clutter. Manage data on programs and services, and link them to beneficiaries. This eliminates fragmentation of programs. By providing mobile apps for data collection, you can improve the efficiency of field operations. Access to customized dashboards allows for data analysis, detecting patterns and trends and improving decision-making. Automate reporting and share it with different stakeholders in real-time. Tahaki pro allows you to manage your beneficiary and household databases with dynamic tools and a structure that is easy-to-use. Designing advanced database structures for beneficiaries using simple tools. Create unique identifier for beneficiaries.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$17.00/month/user
Free Trial
No
Free Version
No
Pricing Details
$167 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Soft Pepper
Country
Romania
Website
www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12
Vendor Details
Company Name
Tahaki Pro
Founded
2001
Country
Lebanon
Website
tahakipro.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Nonprofit
Accounting
No
Committee Management
Yes
Donor Management
No
Dues Management
No
Event Management
Yes
Fundraising Management
No
Member Database
Yes
Membership Management
Yes
Social Media Management
No
Volunteer Management
Yes