Average Ratings 4 Ratings
Average Ratings 11 Ratings
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Description
360 SMS App is a Salesforce- and Zoho-native, AI-powered messaging solution built to modernize digital engagement across 15+ channels. Trusted by 60k+ users in 100+ countries, it’s delivered 10+ years of results and holds a 4.98/5 AppExchange rating backed by 1,200+ reviews.
Work where your data lives: inside Salesforce records. Sales, marketing, and service teams can run 1:1 conversations, bulk campaigns, automated drips, surveys, and AI chatbots without switching tools or losing context. Support SMS plus the most-used chat apps—WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—with every message automatically logged to Leads, Contacts, Cases, Opportunities, and custom objects for a complete customer timeline.
Launch fast with no-code automation, or scale with Salesforce Flows, APIs, and integrations for enterprise-grade use cases. Use AI and AI agents at every stage of the journey—from lead capture and qualification to reminders, follow-ups, renewals, and support updates—so engagement stays timely and personalized.
Built-in AI helps teams respond faster and stay on brand with real-time translation, smart reply suggestions, message refinement, template quality scoring, conversation summaries, and next-best-action recommendations. Teams get more done with fewer clicks, while managers gain consistency across outreach and service conversations.
Compliance is built in: manage opt-ins/opt-outs, selective consent, and future-proof policies using custom fields and rules. AI chatbots further reduce workload by answering FAQs, qualifying leads, scheduling meetings, and routing conversations to the right team when human help is needed.
From healthcare and financial services to education and retail, 360 SMS turns Salesforce into a connected messaging hub—helping
Description
Smarter Contact is an AI-Powered Text and Voice Communication platform.
It provides an all-in-one integrated platform to:
- Engage contacts to consistently have more conversations;
- Nurture contacts though the funnel;
- Close deals by turning leads to revenue;
- Measure results to scale what works or fix what doesn’t.
Key factors that make Smarter Contact stand out include:
- All-in-One Platform
- Rapid 10DLC Approval
- Industry-Leading Deliverability
- AI-Powered
- Automation and Scale, including automated campaigns and workflows
- Built-on TCPA Compliance Safeguards
- No Daily Limits/Restrictions
- User-Friendly Interface and Automation
- Mobile App Access
Texting and voice together are effective communication channels because they leverage unique strengths that cater to different needs and preferences. The best approach involves a combination of both.
Having text and voice on a single platform is advantageous because it creates a seamless, efficient, and cost-effective experience.
- Seamless Transition: Users can easily switch between communication modes (e.g., from a text chat to a voice call) within the same interface, without having to switch between different apps or manually transfer information.
- Contextual Information: Having all interactions in one place ensures that the full conversation history is available, regardless of the channel used.
- Reduced “App Overload”: Users no longer need to manage multiple apps, login credentials, and interfaces for different types of communication.
API Access
Has API
No
API Access
Has API
No
Integrations
CRMJIO
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Podio
No
REISift
No
Salesforce
Yes
Zapier
No
Zoho CRM
Yes
Integrations
CRMJIO
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Podio
Yes
REISift
Yes
Salesforce
No
Zapier
Yes
Zoho CRM
No
Pricing Details
$20 or $7 per month
Pricing starts at $20/month or $7/user/month. Final cost depends on users, channels enabled, and message volume. Includes native Salesforce/Zoho messaging, conversation tracking, CRM logging, templates, and compliance tools. AI, chatbot, and advanced automation features are available in higher tiers. Custom pricing available for enterprise needs.
Free Trial
Yes
Free Version
No
Pricing Details
$597 per quarter
Whether you’re just starting out or scaling fast, Smarter Contact offers pricing plans designed to grow with your business—without sacrificing performance or features. We provide both "Pay as you go" and Committed use" plans.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
360 SMS APP
Founded
2012
Country
United States
Website
360smsapp.com
Vendor Details
Company Name
Smarter Contact
Country
United States
Website
smartercontact.com
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No
Product Features
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
Yes
Contact History
Yes
Contact Import/Export
Yes
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
Yes
Lead Management
Yes
Prospecting Tools
No
Sales Pipeline Management
Yes
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
Yes
Real Estate Marketing
Advertising Management
No
CMA
No
CRM
No
Contact Management
Yes
Email Marketing
No
Lead Generation
Yes
Listing Management / IDX
No
Presentation
No
Reporting / Analytics
Yes
SEO
No
SMS Marketing
Yes
Social Media Marketing
No
Virtual Tour
No
Website Builder
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
Yes
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No
