Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
This web-based solution, compatible with Amazon Connect, Five9, Genesys Cloud CX, NICE CXone and Webex Contact Center, allows you to display real-time data on large screens in contact centres (wallboards), as well as directly on the computers of supervisors, agents, and even on mobile devices for executives (dashboards). Visual alerts (color changes, blinking), and audible alerts (one time, repetitive) based on your thresholds can be set up and changed easily. You can schedule a demo or test it for free to see how you create unlimited views using out-of-the box key performance indicators (KPIs); pictures, marquees/tickers, YouTube videos; and PowerPoint slides (via PDF export. 2Ring Dashboards and Wallboards takes care paging through your content). 2Ring Dashboards & Wallboards allows supervisors and business users to present information in real time to every screen.
Description
Examine all interactions with customers across various channels to leverage completely fresh and genuine data aimed at enhancing their experiences. By employing statistical comparison methods, key differences between high-performing agents and their peers can be rapidly detected. Additionally, aspects such as adherence to scripts, acoustic signals, and sentiment analysis can be automatically tracked. This ensures that supervisors can gain comprehensive insights into agent performance, allowing for unbiased feedback. Knovvu Analytics offers real-time sentiment evaluations, immediate alerts to supervisors, and timely triggers for API actions. Furthermore, it gathers all customer interaction data from service channels and transforms it into valuable insights for decision-makers. This solution delivers essential information that helps in better understanding customer needs, ultimately improving their overall experiences. With sophisticated quality management features, Knovvu Analytics empowers supervisors to objectively evaluate and enhance agent performance, fostering a culture of continuous improvement in customer service.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Connect
Yes
Cisco Unified Contact Center
Yes
Five9
Yes
Genesys Cloud CX
Yes
ServiceNow
Yes
Webex Contact Center
Yes
Integrations
Amazon Connect
No
Cisco Unified Contact Center
No
Five9
No
Genesys Cloud CX
No
ServiceNow
No
Webex Contact Center
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
2Ring
Country
United States, Slovakia
Website
www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/conversation-analytics-knovvu
Product Features
Dashboard
Annotations
No
Data Source Integrations
Yes
Functions / Calculations
Yes
Interactive
Yes
KPIs
Yes
OLAP
No
Private Dashboards
Yes
Public Dashboards
Yes
Scorecards
No
Themes
Yes
Visual Analytics
Yes
Widgets
No
Digital Signage
Automatic Player Updates
No
Content Scheduling
No
Media Library
No
Multi-Screen Support
No
Remote Deployment
No
Remote Display Management
No
Visual Editor
No
Employee Communication Tools
Activity / News Feed
No
Audio / Video Conferencing
No
Blogs
No
Chat / Messaging
No
Employee Directory
No
Event Calendar
No
File Sharing
No
Knowledge Management
No
Newsletter Management
No
Surveys & Feedback
No
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No