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Description
We utilize artificial intelligence to gather and interpret data, transforming it into user-friendly dashboards that enhance your sales potential. This innovative service enables a more streamlined and user-friendly approach to conducting business. Daily, category managers and e-commerce entrepreneurs encounter numerous challenges. Our solutions can facilitate quicker and more efficient problem-solving. For instance, if you spot an error in a product listing on one platform, it often requires a tedious manual review of all other listings. Our tool can automatically identify discrepancies across all platforms and indicate where additional inaccuracies may exist. By evaluating the Data Comparison Criteria (DCC) of product listings for specific items across various sites, you can benchmark your performance against your competitors. Additionally, tracking competitors’ new launches, pricing strategies, and promotional activities can be time-consuming. Our service allows you to effortlessly monitor newly introduced products and their pricing from competitors, enabling you to make informed comparisons. Furthermore, it helps you evaluate the competitiveness of your pricing strategy in relation to the market average, ensuring you maintain a strong position in the industry. This way, you can focus on growing your business rather than getting bogged down by administrative tasks.
Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
API Access
Has API
API Access
Has API
Integrations
Aircall
Amazon
Attentive
Blotout
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Recharge
Segment
Integrations
Aircall
Amazon
Attentive
Blotout
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Recharge
Segment
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59/agent/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
24TTL
Country
Netherlands
Website
24ttl.net/en/24orm
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking