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features
design
support

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Description

24Cevent serves as a comprehensive incident management platform that streamlines alert processes, minimizes distractions, and enhances the speed of team responses to essential incidents. This platform seamlessly connects with various monitoring tools, directs alerts to appropriate teams, and ensures that notifications are sent through dependable channels including phone calls, email, WhatsApp, and collaboration platforms. Noteworthy features encompass smart alert correlation, adaptable workflows, escalation protocols, SLA monitoring, and the innovative AI-driven incident response system, 24Brains. To discover how teams are simplifying their incident response and alleviating operational burdens, simply search for "24Cevent" online for more information.

Description

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure Monitor Yes 
AWS Amplify Yes 
Checkmk Yes 
Datadog Yes 
Dynatrace Yes 
IBM Instana Yes 
JAMS Scheduler No 
Microsoft Azure No 
Microsoft Teams No 
Nagios Core Yes 
Nagios XI Yes 
PowerShell No 
Python No 
ServiceNow No 
Slack No 
SolarWinds Log Analyzer Yes 
Splunk APM Yes 
Splunk AppDynamics Yes 
WhatsUp Gold Yes 
Zabbix Yes 

Integrations

Azure Monitor Yes 
AWS Amplify No 
Checkmk No 
Datadog No 
Dynatrace No 
IBM Instana No 
JAMS Scheduler Yes 
Microsoft Azure Yes 
Microsoft Teams Yes 
Nagios Core No 
Nagios XI No 
PowerShell Yes 
Python Yes 
ServiceNow Yes 
Slack Yes 
SolarWinds Log Analyzer No 
Splunk APM No 
Splunk AppDynamics No 
WhatsUp Gold No 
Zabbix No 

Pricing Details

$30/contact/month
Free Trial Yes 
Free Version No 

Pricing Details

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

24Cevent

Founded

2016

Country

Chile

Website

www.24cevent.com

Vendor Details

Company Name

JAMS Software

Founded

1987

Country

United States

Website

jamsscheduler.com/incident-management

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management No 
Ticket Management Yes 

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

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