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Average Ratings 6 Ratings

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Description

21YunBox offers a high-performance infrastructure overlay designed to bridge the gap between global web stacks and the Mainland China market. Optimized for enterprise environments—specifically those utilizing Sitecore, Adobe Experience Manager (AEM), Optimizely, and Vercel—the solution eliminates the need for expensive regional re-architecture or separate codebases. The platform functions as a non-invasive stability layer that programmatically resolves cross-border latency and replaces blocked third-party dependencies (APIs, scripts, and video) with localized, high-speed equivalents. Beyond performance, the service provides a comprehensive regulatory shield, managing the complexities of ICP Filing and PIPL compliance end-to-end. By providing a "Zero-Architecture" deployment model, 21YunBox allows global IT and marketing teams to maintain their existing DevOps workflows while delivering a fast, compliant, and stable digital experience to users inside China.

Description

Gain a deeper insight into your website's user experience without being overwhelmed by data. While traditional web analytics tools focus on traffic metrics, they fail to capture the true actions of your users—this is where Hotjar comes into play. Monitor key indicators like Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC) to gain a clearer understanding of user sentiment. Remove the uncertainty by utilizing Session Recordings to observe how individuals interact with your platform, allowing you to empathize with their challenges. By analyzing user behavior and posing the right questions at crucial moments, you can enhance engagement. Hotjar seamlessly integrates with most popular platforms, making it easy to visualize user actions. This visual representation of clicks, taps, and scrolling provides invaluable insights into user motivations and preferences. Furthermore, by viewing recordings of actual visitor interactions, you can accurately identify areas for improvement and better cater to your audience's needs. Ultimately, Hotjar empowers you to create a more user-centered experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Magento Yes 
Optimizely One Yes 
Shopify Yes 
Wix Yes 
WooCommerce Yes 
Adobe Experience Manager Yes 
Boxmode No 
Desktop.com No 
Ethyca No 
HubSpot Customer Platform No 
HubSpot Marketing Hub No 
Jekyll Yes 
Kameleoon No 
Matomo Yes 
MySQL Yes 
Nekton.ai No 
OrderCloud Yes 
Out Of The Blue No 
Ruby Datum Yes 
WeWeb No 

Integrations

Magento Yes 
Optimizely One Yes 
Shopify Yes 
Wix Yes 
WooCommerce Yes 
Adobe Experience Manager No 
Boxmode Yes 
Desktop.com Yes 
Ethyca Yes 
HubSpot Customer Platform Yes 
HubSpot Marketing Hub Yes 
Jekyll No 
Kameleoon Yes 
Matomo No 
MySQL No 
Nekton.ai Yes 
OrderCloud No 
Out Of The Blue Yes 
Ruby Datum No 
WeWeb Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

21YunBox

Founded

2018

Country

Shanghai / San Fransisco

Website

www.21cloudbox.com

Vendor Details

Company Name

Hotjar

Founded

2014

Country

Malta

Website

www.hotjar.com

Product Features

Build Automation

Automated Testing Yes 
Build Cache Yes 
Build Management Tools Yes 
Build Metrics Yes 
Change Only Compiling No 
Debugging Tools Yes 
Dependency Management No 
IDE Compatibility No 
Parallel Testing No 
Plugin Library No 
Source Code Management No 
Version Conflict Resolution No 

CDN

Content Acceleration Yes 
DDoS Protection Yes 
Load Balancing Yes 
Managed CDN Yes 
Multi-CDN Switching Yes 
Reporting/Analytics No 
Software Downloads No 
Transparent Caching No 
Video Streaming Yes 
Web Application Firewalls (WAF) Yes 

Web Analytics

Campaign Management Yes 
Conversion Tracking No 
Form Analytics No 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management Yes 
Pageview Tracking Yes 
Referral Source Tracking No 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking No 

Website Builder

Auto Update Yes 
Content Import / Export No 
Drag & Drop No 
Invoices Yes 
Landing Pages / Web Forms No 
Newsletter Management No 
Online Booking No 
Online Store Builder Yes 
Pre-built Templates Yes 
Real Time Editing Yes 
SEO Yes 
Survey Builder No 
White Label No 

Website Optimization Tools

Competitor Analysis No 
Content Management Yes 
Keyword Research Tools No 
Link Management No 
Performance Metrics Yes 
Problem Area Alerts No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools Yes 
Video Feedback Yes 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback Yes 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Heatmap

Behavioral Mapping Yes 
Dashboard Yes 
Dynamic Maps Yes 
Element Analytics Yes 
Embeddable Maps No 
For Sales No 
For Science No 
Radial Mapping No 
Territorial Mapping No 
Website Analytics Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping Yes 
Dashboard Yes 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics Yes 

Session Replay

Eye Tracking Yes 
Form Analytics Yes 
Heatmaps Yes 
Mouse Tracking Yes 
Optimization Tools Yes 
Session Recording Yes 
Surveys Yes 
User Experience Analysis Yes 
User Feedback Yes 
Visitor Segmentation Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps Yes 
Prototyping No 
Screen Activity Recording Yes 
Unmoderated Testing No 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

Web Analytics

Campaign Management No 
Conversion Tracking No 
Form Analytics Yes 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking No 
Referral Source Tracking No 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking Yes 

Website Optimization Tools

Competitor Analysis No 
Content Management No 
Keyword Research Tools No 
Link Management No 
Performance Metrics Yes 
Problem Area Alerts Yes 

Alternatives

Alternatives

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