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ease
features
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support

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Description

Discover the insights you require with ease. 20|20 stands out as a distinctive research firm. Our exceptional range of in-house solutions and strategies, meticulously crafted by our skilled team, ensures that obtaining impactful insights and rich consumer narratives is a smarter, quicker, and simpler process. Our core belief in being smarter, faster, and easier permeates every aspect of our research. As a pivotal part of the Schlesinger Group, 20|20 Research is recognized as a leader and innovator in qualitative market research. With over three decades of expertise, we have pioneered methods and tools that are utilized globally for qualitative and hybrid research endeavors, providing an unparalleled blend of in-house research capabilities and proprietary technology. We are motivated by the principle that research should be straightforward and accessible, and our streamlined solutions yield timely insights that empower decision-makers to advance confidently and stimulate growth. Thus, we are committed to transforming the research landscape to better serve our clients' needs.

Description

Collectif serves as an AI-driven user research platform tailored for SaaS, streamlining the process of gathering research and analyzing feedback effortlessly. It helps unveil valuable insights hidden within support tickets, feedback submissions, sales conversations, and more, all accomplished within minutes rather than taking days. The platform analyzes various data types, including support tickets, user feedback, interviews, sales discussions, product reviews, reasons for deals, and factors leading to churn. So, how does it function? Users can either connect their existing tools or upload interview recordings to the platform. From there, it automatically generates transcripts, applies topic and sentiment labels, and provides summaries and insights through the capabilities of GPT-4. This allows users to swiftly identify challenges and opportunities, making it even more convenient to inquire directly about their data! Additionally, the ease of use fosters a deeper understanding of customer needs and enhances decision-making processes across the organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

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Integrations

Google Business Profile
HubSpot CRM
HubSpot Customer Platform
Segment
Trustpilot
Typeform
Zapier
Zendesk

Integrations

Google Business Profile
HubSpot CRM
HubSpot Customer Platform
Segment
Trustpilot
Typeform
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€399/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

20|20 Research

Founded

1986

Country

United States

Website

www.2020research.com/software-solutions/

Vendor Details

Company Name

Collectif

Country

Poland

Website

collectif.ai

Product Features

Product Features

Alternatives

Alternatives

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