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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

1and1Chat offers a user-friendly and comprehensive software solution that facilitates real-time interaction with visitors on your website. This platform is compatible with any web server and is accessible on various devices through a browser, eliminating the need for additional software installations. With its intuitive interface, 1and1Chat enhances the experience for both site visitors and support representatives. It seamlessly transitions between text, audio, and video chats, utilizing webRTC technology to ensure smooth, two-way communications. Overall, this solution is designed to improve customer engagement and support efficiency.

Description

Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jitsi No 

Integrations

Jitsi Yes 

Pricing Details

$8.50 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

1and1Chat

Website

1and1chat.com

Vendor Details

Company Name

CALLSTATS I/O

Founded

2014

Country

Finland

Website

www.callstats.io

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

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