Average Ratings 3 Ratings
Average Ratings 0 Ratings
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Description
The 1tool CRM Software offers a flexible solution that combines CRM, ERP, E-Commerce, and Project Management functions. It allows for rapid implementation and adaptability in all industries. Features include robust contact management and mobile access. Checklist functionality, time-saving automation, and robust checklist functionality are also included. Contact management is a key feature that enhances customer relationship. Mobile control provides flexibility, while checklists simplify task management. Automation reduces manual work, which promotes strategic focus. The software also allows remote team collaboration, and can be customized with up to 30 modules of CRM. 1tool CRM, in summary, is a flexible solution that can be quickly implemented and adapted to different industries. It emphasizes contact, mobility, checklists and automation to enhance customer relations and efficiency.
Description
eGain Solve™ stands out as the premier omnichannel customer engagement software suite in the industry. Recognized as the top choice by analysts and relied upon by numerous leading global brands, eGain Solve enables businesses to craft and implement intelligent, interconnected customer journeys across various channels including social media, mobile, web, and contact centers. This solution empowers organizations to enhance their selling strategies, improve service quality, and gain deeper insights into customer interactions. Uniquely, eGain Solve™ integrates customer engagement and knowledge management into one cohesive suite, featuring modular applications that are built on the distinctive eGain CEH™ Platform. This platform is designed to provide a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights to elevate each customer experience. Furthermore, the platform’s web-services-based architecture facilitates swift innovation and the expansion of customer engagement functionalities, ensuring that businesses can keep pace with the evolving demands of their clientele. Ultimately, eGain Solve™ represents a transformative approach to customer engagement that is both effective and forward-thinking.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Bhivo
Yes
Microsoft Outlook
Yes
Thunderbird
Yes
WooCommerce
Yes
WordPress
Yes
Integrations
Amazon Connect
Yes
Bhivo
No
Microsoft Outlook
No
Thunderbird
No
WooCommerce
No
WordPress
No
Pricing Details
€25.00 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Körbler GmbH
Founded
2002
Country
Austria
Website
www.1tool.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
Yes
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
