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Description
The 1E platform empowers IT teams to enhance the user experience, strengthen security measures, cut expenses, and transform IT Operations from a mere cost center into a strategic asset. It features solutions such as 1E for Visibility, Control, and Compliance, 1E for Digital Experience Observability, and 1E for Service Desk Automation. With modern, automated capabilities, it ensures real-time configuration and compliance across the entire IT infrastructure. Resolution times can be significantly shortened without the need to exit ServiceNow, and organizations can gain insights into user sentiments regarding their digital environments by systematically gathering and analyzing actionable feedback. This leads to quicker troubleshooting, faster responses to security challenges, and an improved employee experience, as issues are resolved in mere minutes rather than hours. Furthermore, it automates common requests, reducing the necessity for tickets and allowing service desk agents to concentrate on more valuable tasks. By providing insights on software usage, organizations can enhance device performance and stability by removing underutilized applications, ultimately fostering a more efficient IT operation. As a result, IT teams can better align their strategies with organizational goals while also enhancing user satisfaction.
Description
Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.
API Access
Has API
API Access
Has API
Integrations
ServiceNow
Amazon Web Services (AWS)
Axonius
Azure Virtual Desktop
Cisco CX Cloud
Citrix DaaS
Google Cloud Platform
IGEL
Microsoft 365
Microsoft Azure
Integrations
ServiceNow
Amazon Web Services (AWS)
Axonius
Azure Virtual Desktop
Cisco CX Cloud
Citrix DaaS
Google Cloud Platform
IGEL
Microsoft 365
Microsoft Azure
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
1E
Founded
1997
Country
United States
Website
www.1e.com/platform/
Vendor Details
Company Name
Martello
Founded
2009
Country
Ontario - Canada, Texas - USA, New York, USA, Genève - Switzerland, Paris - France, Nice - France
Website
martellotech.com/products/
Product Features
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting