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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

1CX provides manufacturers and suppliers with the tools they need to enhance customer engagement through a robust customer experience and loyalty management platform. This system allows businesses to create exclusive VIP clubs, present premium offers, and improve personalization based on customer behavior. It possesses strong ecommerce functionalities and integrates seamlessly with various online shopping methods, complementing current distribution and sales routes. The platform encourages customer rewards for product usage, writing reviews, or referring friends, which fosters enduring brand loyalty. The advantages include heightened brand visibility through favorable reviews, strengthened customer loyalty by refining the overall experience, streamlined shopping processes that enhance satisfaction and encourage repeat purchases, as well as an expanded audience through captivating experiences that draw in prospective customers. Key features encompass account management, point accumulation and gift redemption, supplier administration, point-reward programs, and order oversight, making it a comprehensive solution for modern businesses. Ultimately, 1CX aims to transform the way brands interact with their customers, ensuring a more engaging and rewarding experience.

Description

OneDine revolutionizes your commerce framework to cater to both your customers and your business needs. Enhance staff productivity and empower customer choices by utilizing your current POS, gift, loyalty, and payment systems. The integration of OneDine with your existing POS and processor, alongside loyalty and gift card services, is seamless. By incorporating OneDine, patrons have the flexibility to place orders via a QR code, from our OTG tablet, online, or at a kiosk. Each customer is invited to enroll in loyalty programs or email subscriptions while participating in real-time surveys. Transactions involving EMV and NFC credit cards, as well as gift and loyalty redemptions, work smoothly with your current processors and vendors. The OneDine tablet enables staff to efficiently take orders and process payments at the table, directly linked to your existing POS. Additionally, it serves as a convenient payment leave-behind, allowing guests to easily split checks, redeem gift cards and loyalty points, and make payments using EMV or NFC technology. Importantly, there are no recurring hardware fees or additional POS license costs, making it a cost-effective solution for your business. This innovative approach not only enhances the dining experience but also streamlines operations for your staff.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aloha Cloud by NCR Voyix No 
Apple Pay No 
CardConnect No 
Deliveroo No 
DoorDash No 
Fiserv No 
Givex No 
Global Payments No 
Heartland Payment Processing No 
Kickfin No 
Oracle MICROS POS No 
Otter No 
PAR POS No 
POSitouch No 
PayPal No 
Shift4 No 
Sift No 
Spendgo No 
Spreedly No 
Toast POS No 

Integrations

Aloha Cloud by NCR Voyix Yes 
Apple Pay Yes 
CardConnect Yes 
Deliveroo Yes 
DoorDash Yes 
Fiserv Yes 
Givex Yes 
Global Payments Yes 
Heartland Payment Processing Yes 
Kickfin Yes 
Oracle MICROS POS Yes 
Otter Yes 
PAR POS Yes 
POSitouch Yes 
PayPal Yes 
Shift4 Yes 
Sift Yes 
Spendgo Yes 
Spreedly Yes 
Toast POS Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HQSOFT

Founded

2006

Country

Vietnam

Website

hqsoft.com.vn/en/solution-en/1cx-the-no-1-customer-experience-platform/

Vendor Details

Company Name

OneDine

Founded

2017

Country

United States

Website

onedine.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Menu

Color-Coding / Upselling Tools No 
Digital Signage / Menu Boards No 
Kiosk Menus No 
Menu Design Tools No 
Menu Item Management No 
POS Integration No 
Pre-Made Menu Templates No 
Printed/Paper Menus No 
QR Code Menus No 
Tablet Menus No 

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Restaurant Management

Billing & Invoicing No 
Built-in Accounting No 
Employee Management No 
Food Costing No 
Inventory Management No 
Kitchen Management No 
Menu Management No 
Payroll Management No 
Point of Sale (POS) No 
Reporting/Analytics No 
Reservations Management No 
Sales Tracking No 
Table Management No 
Wait List Management No 
Waitstaff Management No 

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