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Description
The Omnichannel Suite designed for Salesforce brands enables the creation of experiences that can be deployed across various channels using the only Salesforce-native solution aimed at enhancing customer engagement throughout their journey. This platform empowers all customer-facing teams to uncover new monetization opportunities while simultaneously elevating the customer experience.
You can meet your customers in their preferred environments without disrupting your own workflow. By designing multi-channel experiences from a unified interface, you can enhance your omnichannel strategy by incorporating platforms like Instagram, review channels, TikTok, support emails, and beyond.
Utilizing Einstein Bots allows for the efficient qualification of customer information, addressing frequent inquiries, and minimizing the need for agent intervention before handoffs. The customer experience can be further enriched through engaging features such as images, carousels, emojis, scheduling options, location sharing, and automatic two-way message translation.
Moreover, you can enhance personalization across various departments and channels by tapping into the wealth of customer data and order histories already stored within Salesforce, ensuring a cohesive and tailored experience for every individual. The integration of these functionalities not only streamlines operations but also fosters a stronger connection between brands and their customers.
Description
Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
Instagram
Yes
Alexa
No
Apple Maps
No
Bing
No
Demandforce
No
DoorDash
No
Facebook
No
Foursquare
No
Google
No
Google Assistant
No
Integrations
Instagram
Yes
Alexa
Yes
Apple Maps
Yes
Bing
Yes
Demandforce
Yes
DoorDash
Yes
Facebook
Yes
Foursquare
Yes
Google
Yes
Google Assistant
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49.95 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
1440
Founded
2009
Country
United States
Website
www.1440.io
Vendor Details
Company Name
Merchant Centric
Country
United States
Website
www.merchantcentric.com
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Logistics
3PL
No
Barcoding / RFID
No
CRM
No
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
No
Order Management
No
Purchasing
No
Scheduling
No
Shipping Management
No
Transportation Management
No
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
No
Inventory Management
No
Marketplace Integration
No
Mobile Commerce
No
Order Management
No
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Personalization
A/B Testing
No
Abandoned Cart Saver
No
Account Based Marketing
No
Behavioral Targeting
No
Campaign Segmentation
No
Content Analytics
No
Contextual Targeting
No
Customer Profiles
No
Experience Management
No
Recommendation Engine
No
Website Personalization
No
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Shipping
Air Shipping
No
Bills of Lading
No
Container Shipping
No
Freight Shipping
No
Ground Shipping
No
Import / Export
No
Ocean Shipping
No
Parcel Shipping
No
Quotes / Estimates
No
Shipment Tracking
No
Warehouse Management
No
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Business Performance Management
Ad Hoc Reports
No
Ad hoc Analysis
No
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
Yes
Key Performance Indicators
No
Predictive Analytics
Yes
Qualitative Analysis
No
Quantitative Analysis
No
Scorecarding
No
Strategic Planning
No
Customer Advocacy
Advocate Management
No
Campaign Management
Yes
Communication Management
Yes
Community Management
No
Gamification
No
Referral Tracking
No
Reporting/Analytics
Yes
Rewards Program
No
Social Engagement
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Customer Reference Management
Nomination Tracking
No
Program Notices
No
Reference Usage Tracking
No
Reward Distribution
No
Search
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
No
Survey Management
Yes
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
No
White Label
No
Social Media Management
Automated Publishing
No
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes
