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Description
The Omnichannel Suite designed for Salesforce brands enables the creation of experiences that can be deployed across various channels using the only Salesforce-native solution aimed at enhancing customer engagement throughout their journey. This platform empowers all customer-facing teams to uncover new monetization opportunities while simultaneously elevating the customer experience.
You can meet your customers in their preferred environments without disrupting your own workflow. By designing multi-channel experiences from a unified interface, you can enhance your omnichannel strategy by incorporating platforms like Instagram, review channels, TikTok, support emails, and beyond.
Utilizing Einstein Bots allows for the efficient qualification of customer information, addressing frequent inquiries, and minimizing the need for agent intervention before handoffs. The customer experience can be further enriched through engaging features such as images, carousels, emojis, scheduling options, location sharing, and automatic two-way message translation.
Moreover, you can enhance personalization across various departments and channels by tapping into the wealth of customer data and order histories already stored within Salesforce, ensuring a cohesive and tailored experience for every individual. The integration of these functionalities not only streamlines operations but also fosters a stronger connection between brands and their customers.
Description
Introducing Kentro – a modern ERP solution crafted for the digital age of E-Commerce. Unlike traditional, cumbersome ERPs like NetSuite or SAP, Kentro offers an intuitive, powerful platform at a fraction of the cost. Manage everything from real-time inventory and multi-channel orders to supply-chain dynamics and accounting automation with ease. Kentro seamlessly connects with over 100 external tools and 5000+ zaps, eliminating disconnected processes and reducing manual work.
Our suite includes a multi-purpose online store, drop-ship automation, product catalog management, and a rules engine for workflow automation. Plus, a dedicated vendor dashboard and robust API integration make Kentro the most efficient, user-friendly ERP for today's E-Commerce businesses.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Algolia
No
Amazon
No
Authorize.Net
No
Avalara
No
BigCommerce
No
EasyPost
No
FedEx Ship Manager
No
Instagram
Yes
Magento
No
SPS Commerce
No
Integrations
Algolia
Yes
Amazon
Yes
Authorize.Net
Yes
Avalara
Yes
BigCommerce
Yes
EasyPost
Yes
FedEx Ship Manager
Yes
Instagram
No
Magento
Yes
SPS Commerce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$225/month
Essential: from $225/month
Business: from $450/month
Growth: from $900/month
Enterprise: custom
Business: from $450/month
Growth: from $900/month
Enterprise: custom
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
1440
Founded
2009
Country
United States
Website
www.1440.io
Vendor Details
Company Name
Kentro.io
Founded
2019
Country
United States
Website
kentro.io
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Logistics
3PL
No
Barcoding / RFID
No
CRM
No
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
No
Order Management
No
Purchasing
No
Scheduling
No
Shipping Management
No
Transportation Management
No
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
No
Inventory Management
No
Marketplace Integration
No
Mobile Commerce
No
Order Management
No
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Personalization
A/B Testing
No
Abandoned Cart Saver
No
Account Based Marketing
No
Behavioral Targeting
No
Campaign Segmentation
No
Content Analytics
No
Contextual Targeting
No
Customer Profiles
No
Experience Management
No
Recommendation Engine
No
Website Personalization
No
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Shipping
Air Shipping
No
Bills of Lading
No
Container Shipping
No
Freight Shipping
No
Ground Shipping
No
Import / Export
No
Ocean Shipping
No
Parcel Shipping
No
Quotes / Estimates
No
Shipment Tracking
No
Warehouse Management
No
Product Features
Delivery Management
Customer Portal
Yes
Dispatch Management
Yes
Driver ETA
No
Driver Management
No
For Courier Services
No
For Freight
No
For Restaurants
No
Order Tracking
Yes
Routing
Yes
Scheduling
No
Signature Capture
No
Surveys & Feedback
No
Dropshipping
Analytics / Reporting
Yes
Customer Service Management
Yes
Order Management
Yes
Price Optimization
Yes
Product Information Management (PIM)
Yes
Shipment Tracking
Yes
Sourcing Management
Yes
Supplier Management
Yes
eCommerce Integration
Yes
ERP
Accounting Integration
Yes
Accounting Management
No
CRM
No
Dashboard
Yes
Distribution Management
Yes
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
Yes
Order Management
Yes
Project Management
No
Purchase Order Management
Yes
Purchasing
Yes
Reporting/Analytics
Yes
Sales Management
Yes
Supply Chain Management
Yes
Warehouse Management
Yes
Inventory Control
Allocation
Yes
Barcoding
Yes
Cost Tracking
Yes
Forecasting
Yes
Item Management
Yes
Order Management
Yes
Procurement Management
Yes
Reorder Management
Yes
SKU / UPC Codes
Yes
Serial Number Tracking
Yes
Supplier Management
Yes
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
Yes
Forecasting
Yes
Inventory Optimization
Yes
Kitting
No
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
Yes
Warehouse Management
Yes
Marketplace
Catalog Management
Yes
Category Management
Yes
Fee / Commission Management
Yes
Order Management
Yes
Payment Processing
Yes
Promotions Management
No
Returns Management
Yes
SEO Management
Yes
Shopping Cart
Yes
Vendor Portal
Yes
Multi-Channel eCommerce
Catalog Management
Yes
Channel Management
Yes
Data Synchronization
Yes
Email Marketing
No
Inventory Management
Yes
Marketplace Integration
Yes
Mobile Commerce
Yes
Order Management
Yes
Promotions Management
No
Returns Management
Yes
SEO Management
Yes
Shopping Cart
Yes
Social Commerce
No
Order Entry
Back Order Management
No
Customer Database
No
Inventory Management
No
Order Fulfillment
No
Order Management
No
Real Time Order Entry
No
Remote Order Entry
No
Shipping Management
No
Warehouse Management
No
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes
PIM
Content Syndication
No
Data Modeling
No
Data Quality Control
No
Digital Asset Management
Yes
Documentation Management
Yes
Master Record Management
Yes
Version Control
No
Returns Management
3PL / ERP Integration
Yes
Automated Exchanges
No
Branded Experience
No
Custom Return Policy
No
Inventory Management
Yes
One-Click Returns Processing
No
Returns Analytics
Yes
Shopper Self-Service
No
Smart Data Collection
Yes
Shipping
Air Shipping
Yes
Bills of Lading
Yes
Container Shipping
Yes
Freight Shipping
Yes
Ground Shipping
Yes
Import / Export
Yes
Ocean Shipping
Yes
Parcel Shipping
Yes
Quotes / Estimates
Yes
Shipment Tracking
Yes
Warehouse Management
Yes
Shopping Cart
Abandoned Cart Saver
Yes
Catalog Management
Yes
Credit Card Processing
Yes
Discount / Coupon Management
Yes
Inventory Control
Yes
Product Configurator
Yes
Product Ratings / Reviews
Yes
Refund Management
Yes
Returns Management
Yes
Shipping Management
Yes
Tax Management
Yes
Supply Chain Management
Demand Planning
Yes
Electronic Data Interchange
Yes
Import / Export Management
Yes
Inventory Management
Yes
Order Fulfillment
Yes
Order Management
Yes
Sales & Operations Planning
Yes
Shipping Management
Yes
Supplier Management
Yes
Transportation Management
Yes
Warehouse Management
Yes
Vendor Management
Audit Management
No
Contact Management
Yes
Customer Database
Yes
Self Service Portal
Yes
Supplier Master Data
Yes
Transaction History
Yes
Vendor Maintained Profiles
Yes
Vendor Managed Inventory
Yes
Vendor Performance Rating
No
Vendor Qualification Tracking
No
Warehouse Management
3PL Management
Yes
Barcoding / RFID
No
Category Customization
Yes
Channel Management
Yes
Demand Planning
Yes
Inventory Management
Yes
Location Control
Yes
Order Management
Yes
Purchasing
Yes
Quality Control
Yes
Receiving / Putaway Management
Yes
Returns Management
Yes
Shipping Management
Yes
