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features
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support

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Description

12Return stands out as a premier cloud-based solution focused on managing product returns within a customer-driven and circular economy. The comprehensive 12Return platform, along with its ecosystem, provides an integrated returns management service tailored for retail brands engaged in cross-border commerce. Designed with a global perspective, 12Return is fundamentally built to handle returns on an international scale, serving as the exclusive returns solution for your Direct-to-Consumer operations worldwide. Recognizing that each brand has unique needs, 12Return offers you personalized access to your account settings, allowing you to customize return policies, specify return reasons, manage emails, choose carriers, determine logistics routes, and much more. With a commitment to accessibility, the customer interface supports multiple languages, enabling the return portal, emails, return reasons, and documentation to be configured in nine different languages to cater to a diverse clientele. Furthermore, while 12Return seamlessly integrates with popular platforms like Shopify, its extensive suite of APIs ensures that you can maintain flexibility and compatibility with any system within your supply chain, thus enhancing your operational efficiency.

Description

Brands rely on ReturnBear to enhance every aspect of their international ecommerce returns, transforming pixels into parcels. By offering a localized return experience, businesses can decrease logistics expenses while improving customer satisfaction. High cross-border shipping fees can significantly affect your bottom line. Additionally, return fraud can diminish profitability, and ineffective return procedures can delay inventory turnover, hindering future sales opportunities. Customers increasingly prefer more affordable and convenient return methods, and lengthy refund processing times can lead to dissatisfaction and loss of loyalty. Prioritizing customer experience is essential for expanding your brand's reach. Our innovative software operates within local networks of drop-off points and hubs, allowing you to verify returns seamlessly for hassle-free refunds. This also enables you to recover inventory quickly, ensuring it reaches the next local customer promptly. By consolidating returned products locally, you can further cut down on shipping costs. We empower you to engage customers effectively through package-free, label-free drop-off and mail-in solutions, facilitating rapid refunds, exchanges, and store credit without the delays associated with international shipping. Ultimately, ReturnBear is dedicated to streamlining the return process, making it more efficient for both brands and their customers.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Intercom Yes 
LiveChat Yes 
Magento Yes 
Shopify Yes 
Slack Yes 
UPS Ready Yes 
Zendesk Yes 
Zuora Yes 

Integrations

Intercom No 
LiveChat No 
Magento No 
Shopify No 
Slack No 
UPS Ready No 
Zendesk No 
Zuora No 

Pricing Details

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

12Return

Founded

2010

Country

Netherlands

Website

12return.com

Vendor Details

Company Name

ReturnBear

Founded

2021

Country

Canada

Website

www.returnbear.com

Product Features

Returns Management

3PL / ERP Integration Yes 
Automated Exchanges No 
Branded Experience Yes 
Custom Return Policy Yes 
Inventory Management Yes 
One-Click Returns Processing Yes 
Returns Analytics Yes 
Shopper Self-Service Yes 
Smart Data Collection Yes 

Shipping

Air Shipping No 
Bills of Lading No 
Container Shipping No 
Freight Shipping No 
Ground Shipping No 
Import / Export No 
Ocean Shipping No 
Parcel Shipping Yes 
Quotes / Estimates No 
Shipment Tracking Yes 
Warehouse Management No 

Warehouse Management

3PL Management Yes 
Barcoding / RFID Yes 
Category Customization No 
Channel Management Yes 
Demand Planning No 
Inventory Management Yes 
Location Control Yes 
Order Management No 
Purchasing No 
Quality Control Yes 
Receiving / Putaway Management Yes 
Returns Management Yes 
Shipping Management Yes 

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Alternatives

Alternatives

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