Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
123LiveHelp stands out as an exceptionally robust live help software for your website, enabling seamless live chat and support setup in just a few simple steps! With 123FlashChat, you can effortlessly manage a significant volume of up to 5000 connections per server. This platform serves as a crucial tool for enhancing revenue through virtual gifts, membership upgrades, and pay-per-minute or pay-per-view rooms. Users can enjoy high-quality video and audio communication, creating a more engaging and memorable chat experience. Moreover, video publishers can transform into broadcasters, with their content automatically streaming to all participants in the chat room. Users also have the opportunity to request to publish their video by clicking the microphone button, and administrators will grant permissions to the first three applicants. Additionally, virtual gifts, which are delightful animations available for purchase within the chat, can be sent to friends or new acquaintances, adding an element of fun to the interaction. This innovative approach not only enhances user engagement but also fosters a vibrant community atmosphere.
Description
ChatBeacon gives customer service and sales teams a choice in how they use AI. Operators can handle conversations themselves, receive AI assistance, or work alongside customer-facing Aria AI agents. When human help is needed, AI Escalation transfers the conversation to a live operator with context.
Built by SmartMax Software, Inc., the platform offers live chat, SMS, video, co-browsing, guided chatbots, and workflow automation. Cue assists operators in finding answers, and Recall CRM surfaces details from previous interactions.
Cloud, Dedicated Private Cloud, and On-Premise deployment options let organizations choose the environment that fits their needs. Every customer receives dedicated account management and U.S.-based product support. ChatBeacon charges no per-AI-resolution fees.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Dynamics 365 Customer Service
No
HubSpot CRM
No
Joomla!
Yes
Microsoft Teams
No
Salesforce
No
Shopify
No
Twilio
No
WooCommerce
No
WordPress
Yes
Zapier
No
Integrations
Dynamics 365 Customer Service
Yes
HubSpot CRM
Yes
Joomla!
No
Microsoft Teams
Yes
Salesforce
Yes
Shopify
Yes
Twilio
Yes
WooCommerce
Yes
WordPress
No
Zapier
Yes
Pricing Details
$50.00/month
Free Trial
No
Free Version
No
Pricing Details
$39/operator/mo
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
TopCMM Software
Founded
2003
Country
China
Website
www.123flashchat.net/live-help-chat.html
Vendor Details
Company Name
SmartMax Software, Inc.
Founded
2005
Country
United States
Website
www.chatbeacon.ai/
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes