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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

123LiveHelp stands out as an exceptionally robust live help software for your website, enabling seamless live chat and support setup in just a few simple steps! With 123FlashChat, you can effortlessly manage a significant volume of up to 5000 connections per server. This platform serves as a crucial tool for enhancing revenue through virtual gifts, membership upgrades, and pay-per-minute or pay-per-view rooms. Users can enjoy high-quality video and audio communication, creating a more engaging and memorable chat experience. Moreover, video publishers can transform into broadcasters, with their content automatically streaming to all participants in the chat room. Users also have the opportunity to request to publish their video by clicking the microphone button, and administrators will grant permissions to the first three applicants. Additionally, virtual gifts, which are delightful animations available for purchase within the chat, can be sent to friends or new acquaintances, adding an element of fun to the interaction. This innovative approach not only enhances user engagement but also fosters a vibrant community atmosphere.

Description

Engage with your clients and manage their inquiries instantaneously through a live chat feature. Effortlessly combine live chat functionality with support requests and issues within Jira. Communicate directly with your clients via Jira Service Management tickets. By utilizing a chat widget on your customer portal or website, you can interact with customers in real-time and effortlessly convert these discussions into Service Management requests and comments. The messages from customers are recorded as comments in the Service Management requests. Clients can view your public comments as messages in the chat, which fosters a smooth integration between dialogues and issues. Receive live updates on the Service Management request queues that reflect issues generated from chat interactions. Support agents can choose when they appear online, allowing customers to know when you are available for a chat. Additionally, keep track of request queues and your team’s availability through our Jira chat tool, ensuring effective communication and support for your customers. This functionality not only enhances customer experience but also streamlines support operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Service Management No 
Joomla! Yes 
RadiantOne No 
WordPress Yes 

Integrations

Jira Service Management Yes 
Joomla! No 
RadiantOne Yes 
WordPress No 

Pricing Details

$50.00/month
Free Trial No 
Free Version No 

Pricing Details

$10 one-time payment
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

TopCMM Software

Founded

2003

Country

China

Website

www.123flashchat.net/live-help-chat.html

Vendor Details

Company Name

Appfire

Founded

2005

Country

United States

Website

appfire.com/products/chat-for-jira-service-management

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives

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