Best Communications Software in the UK - Page 88

FeatQ is a hosted feature-request board built for software teams whose products are sold through a store: Shopify apps, WordPress plugins, browser extensions, Workspace add-ons and vertical SaaS. Requests usually arrive in store reviews and support tickets, where other users cannot vote; FeatQ collects them on one board. Users submit and vote with an email address only; there is no account to create. The team moves each request to planned, in progress or shipped on a public roadmap. When a request is marked shipped, it is published to the board's changelog and every voter who opted in gets an email. Each board also has an MCP endpoint, so Claude Code, Cursor, Windsurf, ChatGPT or any other MCP client can read the ranked requests and pull the top one directly from the board. Pricing is a flat rate per board, with no per-user fees and up to 10,000 voters per board: $19 a month at launch pricing, $144 a year, or $199 one-time for lifetime access, each with a 14-day money-back guarantee.

Ringzel serves as a cloud-based AI receptionist tailored for small businesses that may struggle to respond to every incoming call. It manages calls that are forwarded from the company's existing number, identifies itself as an automated service, poses pre-set questions, gathers caller information along with the reason for their inquiry, and adheres to business-specific protocols for urgent matters. After each interaction, users can access a recording, a transcript, a summary, and a distinct call-check report within their Ringzel account. Additionally, an AI-driven website chat feature is available to capture visitor inquiries and questions. The higher-tier plans offer added features such as calendar bookings, call transfers, and team routing, while the Premium tier enhances the experience with integrations and tools for reputation management. Small businesses in various sectors, including trades, clinics, dental offices, garages, salons, estate agencies, and other local services, can leverage Ringzel to efficiently manage inquiries and follow up with callers using the collected data. Importantly, all subscription plans provide unlimited call handling without incurring any per-call fees, allowing businesses to operate without the worry of additional costs. This seamless integration of communication tools empowers businesses to enhance their customer service while saving time and resources.

Speechyou is an innovative web and iOS application that converts recorded speech along with uploaded audio or video files into searchable and timestamped text formats. Users have the capability to record voice notes or meetings directly, as well as import existing media files, allowing them to review transcripts, recognize speakers, and export their text or subtitle files easily. The app also features Ask AI, which can respond to inquiries related to transcripts and produce summaries, highlight key points, and outline action items; in addition, it provides translation options for transcripts, facilitates note organization, and allows for sharing of content. Tailored for both business teams and individual professionals, Speechyou serves a diverse range of users including journalists, researchers, students, and educators engaged in activities such as meetings, interviews, lectures, voice memos, podcasts, and other audio or video recordings. Its user-friendly browser interface, along with dedicated iPhone and iPad applications, enhances the overall experience by supporting seamless workflows for recording, transcription, searching, and reviewing. This versatility makes it an invaluable tool for anyone looking to streamline their audio and video content management.

Fastcall is a cloud-based communication platform tailored for teams utilizing Salesforce, seamlessly integrating both inbound and outbound calling within the Salesforce environment. This application empowers sales and customer service professionals to make and receive calls, utilize click-to-call features, and link call activities directly to Salesforce records. Among its various functionalities are call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and automated logging of activities; the availability of these features is contingent on the chosen plan and configuration. Additionally, Fastcall facilitates business texting and messaging, incorporating functionalities for WhatsApp as well. Administrators have the ability to set up users, phone numbers, and call flows directly within Salesforce, while agents can engage with the platform through both desktop and mobile Salesforce interfaces. This solution is ideally suited for organizations aiming to integrate telephony and contact center capabilities with their Salesforce CRM, making it an excellent choice for sales teams, service departments, and contact center operations alike, ensuring a cohesive communication experience across the board.

Raisetalk is an innovative platform that leverages cloud technology for conversation analytics and automated quality monitoring tailored for contact centers and customer service teams. It offers transcription of calls and assesses conversations based on customizable criteria that can be articulated in natural language, resulting in scored evaluations accompanied by detailed explanations and links to pertinent sections of the dialogue. The platform efficiently summarizes interactions while pinpointing recurring themes and customer signals, such as risks of churn, thus facilitating quality assurance, coaching opportunities, compliance reviews, and customer experience assessments. Additionally, users can create tailored reports, set filters, and establish alerts based on specific team needs and criteria. Supporting analysis in 15 different languages, Raisetalk can capture conversations via various methods, including direct telephony connectors, SIPREC, sFTP, or API-based integrations. It is primarily designed for contact centers, customer service, and compliance teams, extending its capabilities to outsourced operations and organizations that manage regulated customer interactions, ensuring a comprehensive solution for enhancing service quality. Moreover, Raisetalk empowers organizations to conduct in-depth analyses and improve their overall customer engagement strategies.

MailMop is a tool designed for cleaning up Gmail inboxes by assessing messages directly in the browser and ranking senders based on the quantity of messages they send, which aids users in pinpointing unnecessary clutter. Users have the ability to remove messages in bulk according to the sender, create exceptions, unsubscribe from various newsletters, block certain senders, establish Gmail filters, mark messages as read, and assign labels to their emails. By processing everything in the browser, MailMop ensures that email content is never stored on its servers. The source code is available for review, and the service has successfully met Google's CASA 2 security evaluation standards. A complimentary plan offers inbox analysis, insights into sender statistics, and the option to unsubscribe. For $22.68 billed annually, the Pro plan enhances user experience with features such as one-click bulk actions for deletion, advanced filtering and labeling options, and sender blocking capabilities, making it a comprehensive solution for email management. This combination of features makes MailMop an essential tool for anyone looking to streamline their inbox effectively.

Callix is a cloud contact center solution developed in Brazil, designed to handle high-volume tasks such as sales, collections, customer support, and market research. Each concurrent license encompasses features for both inbound and outbound voice communications, including Preview, Power, and Predictive dialing (allowing up to 10 calls per agent), as well as multilevel IVR, callback queues, live monitoring with whispering and barge-in capabilities, call recording, and real-time analytics. The platform's Reverse IVR functionality can initiate as many as 5,000 calls daily per license, directing respondents to either an agent or a WhatsApp template. Furthermore, Callix provides an official Meta WhatsApp Business API service that features a shared inbox, an AI-driven chatbot, bulk messaging templates, and oversight tools. Additional features include a cloud PBX system, local caller ID capabilities, CRM integrations, an accessible REST API, and webhooks, all with data securely stored within Brazil. Licensing is offered on a concurrent basis and is billed monthly in Brazilian reais, eliminating the need for long-term commitments. Accounts can be operational within just three business hours, and the platform is currently utilized by over 800 companies, showcasing its popularity and reliability in the market. The rapid deployment and versatile features make Callix an attractive choice for businesses looking to enhance their communication strategies.

The Enterprise Testing Suite (ETS) is an automated testing solution that provides users with boundless testing capabilities. Depending on business requirements, ETS can be implemented either as a Software as a Service (SaaS) or as an on-premise software solution. With ETS, users can conduct comprehensive tests of their IVR configurations within just a few hours. Additionally, the platform allows for real-time monitoring of results, enabling users to quickly identify and address any issues that arise. This flexibility and efficiency make ETS a valuable tool for businesses looking to streamline their testing processes.

Streamline the management of guests and lobbies using Varis Receptionist, an innovative solution for live answering and virtual receptionist services. This system seamlessly integrates with various setups, including kiosk systems, wall-mounted PC monitors, all-in-one desktops, and touch-screen notebooks. Additionally, Varis Receptionist incorporates advanced motion and facial recognition technology to ensure a secure and welcoming experience for all visitors. By adopting this technology, businesses can enhance their reception efficiency and improve overall guest engagement.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

AuguTech serves as a cloud-driven predictive dialer solution, specifically designed for small to medium-sized enterprises across various sectors. Notable features of AuguTech encompass both inbound and outbound calling capabilities, call recording, automatic dialing, and robust performance analytics. With its automatic and instantaneous functionality, AuguTech can facilitate up to 60 calls per hour for each agent, accommodating as many as 40 stations simultaneously. Additionally, users have the flexibility to configure personalized outbound caller IDs and implement dialing restrictions based on specific time zones. This versatility makes AuguTech an exceptional choice for businesses looking to enhance their communication efficiency.

Easily design online polls using SurveyMethods, a versatile cloud-based survey platform. This tool enables users to craft online surveys, send email newsletters, conduct polls, and manage registrations for events. With SurveyMethods, you can create surveys aimed at collecting customer insights, conducting market analysis, assessing employee performance, and various other purposes. Additionally, the platform offers a selection of professionally crafted survey templates to help users develop advanced online surveys. Recognized for its excellence, SurveyMethods combines robust features with user-friendly functionality, all at a competitive price point, making it a top choice for survey needs. Its intuitive interface ensures that even those with minimal technical skills can create effective surveys effortlessly.

PR teams can measure and showcase the media coverage they have earned. You can use automated screenshots and PR metrics to improve your reporting. Trusted by thousands of agencies and in-house teams around the globe. In 2014, the company was founded.

Mention is a comprehensive solution for real-time Media Monitoring and Social Listening designed for small to medium-sized businesses as well as large enterprises, operating across more than 125 countries worldwide. By providing an extensive array of tools at a competitive price, we empower countless businesses to enhance their monitoring and listening capabilities, ensuring they achieve the maximum return on their investments. With over a billion sources analyzed across the internet—including news sites, forums, review portals, and various social media platforms like LinkedIn, X, Facebook, and TikTok—we enable a vast number of clients to receive immediate notifications whenever their topics of interest are discussed online. Whether your goal is to gauge public perception of your brand or product to bolster your reputation, scrutinize and fortify your market position by tracking your competitors’ activities, or spot trends within your industry, Mention is committed to providing the support you need to succeed! Our dedication to client success means we continually evolve our offerings to meet the ever-changing landscape of media and social engagement.

ReachOut Suite, a cloud-based field service management software that allows service companies to coordinate and optimize their entire field operations, is available for free. ReachOut is easy to use and has many features that allow field service technicians and managers to do their jobs more efficiently and faster. Smart mobile-optimized forms make it easy to digitize field service operations. For audits or inspections, you can quickly and accurately gather data. ReachOut makes it easy to record customer requests and send technicians the shortest routes. You can track progress in real time, track the progress of work, generate professional-looking invoices right away, and more.

Designing a survey to gather the necessary information can be an enjoyable and straightforward task. With BlueX, users have the freedom to craft surveys tailored to their preferences. Embracing new survey tools doesn't have to be a challenge; BlueX is designed to mirror the interfaces of popular web applications, ensuring you feel comfortable during the survey creation process. Its user-friendly tool tab offers a consistent experience similar to the applications you frequently use. Enjoy practical features like save & continue options, a progress bar, and the opportunity to review responses prior to submission, all within a responsive design. Elevate your survey analytics by integrating interactive reporting elements directly into your questionnaires for deeper insights. You can start building the surveys you envision without getting trapped in extensive documentation or tutorials. BlueX empowers you to create surveys ranging from the simplest five-question formats to intricate 50-question layouts that include advanced functionalities like conditional branching, piping, or randomization. Whether your needs are straightforward or complex, BlueX is versatile enough to accommodate them all, making it an ideal choice for any survey creator.

Novi Survey is an innovative web-based survey tool that can be utilized either on-demand or installed locally to carry out sophisticated online surveys and evaluations. With a rich array of features and ready-to-use templates, it offers comprehensive page-conditional logic, robust security management, detailed reporting capabilities, and an intuitive user interface for participants. This versatility makes Novi Survey an excellent choice for organizations looking to gather insights effectively.

Grapevine Surveys provides a comprehensive online tool for 360-degree employee assessments and performance reviews. Designed specifically for HR professionals, the Grapevine Surveys 360 Performance Feedback Tool enhances the performance management process, fosters employee growth, and encourages engagement among staff members. With Grapevine, users can effortlessly generate, oversee, and distribute online 360-degree evaluations at their convenience from any location. Additionally, Grapevine Surveys includes features for conducting exit interviews, further supporting the employee lifecycle. This multi-faceted approach ensures that organizations can efficiently manage feedback and development initiatives.

TeleManagement Technologies' WinBill is a leading telecom expense management software solution. WinBill is easily accessible and has a central database of information. It provides businesses with an accurate inventory and expense list for all vendors, IT services, and expenses. WinBill makes it easy to keep track of contracts, manage IT budgets, and eliminate late payment fees. The solution's flexible reporting tools allow users to easily create and schedule reports, or access information via the web. WinBill.Net has a robust set of features such as our service bureau module, ability to track and manage purchase orders , WinBill Web dashboard, and savings discovered (telecom dispute tracking). WinBill drastically reduces your teams time spent managing and approving your monthly telecom invoices and allows your team to manage by exception - spending time researching those invoices that have increased or decreased making you more efficient and helping find those on-going billing problems. Contact us for a live demonstration to determine if WinBill is a great fit for your company.

Effortlessly design, distribute, gather, and examine surveys with Feedback Server, a user-friendly tool by Data Illusion. This platform allows for the quick creation of aesthetically pleasing surveys, utilizing either static fields or dynamic data-bound types like XML and SQL, or by functioning as an in-house ASP.NET survey application. Among its professional-grade features are panel management, matrix questions, CRM integration, active directory compatibility, multilingual surveys, data export capabilities, branching logic, a freeform builder, comprehensive data reporting, and a plethora of additional functionalities that enhance the survey experience. With such a diverse array of tools at your disposal, Feedback Server caters to the needs of both novice and experienced users alike.

Elevate and refine the customer experience using AskNicely, a cutting-edge real-time feedback platform built on the principles of the Net Promoter Score (NPS). This tool simplifies the process for brands and organizations to gather insights through one-touch surveys, enabling seamless sharing of real-time data with everyone from frontline staff to the CEO, and allowing teams to take swift action based on customer input. Additionally, AskNicely offers integration with the leading tools that businesses rely on daily, enhancing its usability and effectiveness. By leveraging this innovative solution, companies can foster a proactive approach to customer satisfaction and drive continuous improvement.

ContactSPACE is a contact centre software that will revolutionize your customer relationships. Our CallGuides and smart diallers make it easy for agents to do their jobs, increasing productivity and enabling better conversations. Our intuitive graphical dashboard designer and real-time analytics make it easy to achieve your KPI goals. Contact us to discuss a customized solution that suits your organization's needs.

TurboMeeting, offered by R HUB Communications, facilitates seamless web, audio, and high-definition video conferencing, making it suitable for companies ranging from small startups to large enterprises. Since its inception in 2005, this dependable platform has gained the trust of over 4 million users. Among its many features, TurboMeeting boasts secure internal meetings, straightforward plug-and-play integration, telepresence capabilities for HD video, and real-time collaboration powered by live-streaming technology. Additionally, it provides a complimentary audio conferencing service with dial-in options available globally, ensuring that teams can connect effortlessly from anywhere. With these robust functionalities, TurboMeeting stands out as a comprehensive solution for modern business communication needs.

Clearview is Valicom's platform for managing the full lifecycle of telecom expense. Services enter a centralized inventory when ordered. Invoices arrive, are normalized across carrier formats, and are validated line by line against inventory and contracted rates. Discrepancies are flagged and disputed before payment rather than absorbed. Approved amounts, coded to the right cost centers, flow into the organization's AP system for payment. Contracts are tracked through their renewal windows. Over 100 standard reports make the resulting data usable for budgeting, forecasting, and audit. The platform runs standalone for internal teams or as the working environment for Valicom's analyst-led managed services.

Sierra Gold by SAI offers a powerful solution for businesses looking to efficiently manage and cut down on telecommunications costs. This call accounting management software enables companies to enhance their voice, data, and wireless usage while simultaneously lowering expenses. Utilizing Sierra Gold can lead to monthly savings of 10-20%, combining both tangible cost reductions and enhancements in productivity. Additionally, Sierra Gold provides flexibility in deployment, allowing users to choose between a software-as-a-service model or an on-premises installation. This versatility ensures that businesses can select the option that best aligns with their operational needs.